Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team:

Join Flair’s Commercial team, where strategic thinking and innovation come together to maximize revenue and customer value. As the Manager, Ancillary Revenue, you’ll be responsible for leading the development and performance of Flair's ancillary product portfolio, including but not limited to baggage, seating, bundles, and priority service, with the goal of increasing total revenue per passenger. This role works cross-functionally with Digital, Marketing, Revenue Management, and Network Planning to design competitive, customer-centric offerings that enhance both the travel experience and Flair’s bottom line.

This role is based on-site at our Vancouver, BC (YVR) office.

A Day in the Life:

• Oversee the performance of ancillary revenue streams to meet or exceed revenue per passenger targets
• Optimize pricing strategies and product design using insights from analytics, market trends, and customer feedback.
• Monitor and analyze trading performance, identifying areas for growth and proactively addressing underperformance.
• Collaborate with Digital Product teams to ensure seamless integration of ancillary products throughout the booking path and customer journey
• Partner with the Marketing team to enhance product messaging and improve customer communications to increase attachment rates.
• Leverage market research and customer feedback to guide product development and continuous improvement
• Provide regular reporting and insights to senior leadership on ancillary performance and strategic initiatives.
• Align ancillary pricing strategies with capacity planning and seasonal demand in coordination with Revenue Management and Network Planning
• Lead cross-functional projects to design, test, and implement new ancillary products, including A/B testing and post-launch analysis
• Ensure compliance with applicable regulatory requirements and maintain consistent customer experience across all ancillary offerings.
• Perform other duties as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • A bachelor’s degree in Business, Computer Science, Engineering, Marketing, Economics, or a related field is preferred
• Experience:
  • Minimum of 3-5 years of experience in a commercial, pricing, or product management role, ideally within the airline, travel, e-commerce, or retail industries.
  • Experience managing and optimizing ancillary or unbundled revenue streams such as baggage, seat selection, or priority services is strongly preferred.
  • Demonstrated success in developing and executing pricing strategies to drive revenue and customer value.
  • Experience working cross-functionally with digital, marketing, revenue management, and data science teams to deliver product performance improvements.
  • Previous involvement in customer experience or product journey mapping is an asset.
  • Experience using data analytics tools and A/B testing frameworks to evaluate product performance and guide decisions.
• Skills and Abilities:
  • Stronger understanding of commercial strategy, with the ability to identify growth opportunities and turn insights into action.
  • Proficient in analyzing complex data sets to drive pricing, performance, and customer behaviour insights.
  • Collaborative mindset with proven ability to influence and align cross-functional stakeholders across Marketing, Digital, Revenue Management, and Customer Experience.
  • Strong project management skills, with the ability to lead initiatives from concept to implementation while meeting timelines and targets.
  • Exceptional communication skills, both written and verbal, with the ability to present ideas and insights to senior leadership.
  • High attention to detail and a strong sense of ownership over assigned products and initiatives.
  • Proficiency in Microsoft Excel and experience with BI tools (e.g., Tableau, Power BI) and skills in SQL/Python are considered assets.
• Requirements:
  • Clear criminal record check and satisfactory references
  • Ability to maintain a valid Passport to accommodate work travel.
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: June 28, 2025

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com