Financial Customer Service Representative (Spanish/English)
Top Benefits
About the role
Join Our Team at Pay2Day Inc!
Are you passionate about growth, development, and thriving in a collaborative team environment? If so, we want you to be a part of our rapidly expanding company. Pay2Day offers alternative financial solutions and endless opportunities for career advancement. We are looking for client-focused, skilled problem solvers dedicated to success.
Position: Financial Customer Service Representative (Biligual)
Location: North York
Company: Pay2Day Inc. - Franchise Store
Role Summary:
As a Full-time Financial Service Representative (FSR), you will provide exceptional customer service and financial solutions, such as cheque cashing, payday advances and lines of credit. Reporting to the Store Manager, your responsibilities will include sales, customer service, local marketing activities and store security.
Key Responsibilities:
- Cash handling/teller responsibilities
- Opening/closing the branch
- Performing daily calls to remind clients of payment arrangements.
- Reviewing applicants/completing financial risk assessment to determine approvals.
- Responding to client inquiries/Information requests by both in-store and virtual clients
- Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales.
- Focusing on client retention
- Marketing/growing the business.
Qualifications:
- A College Diploma or equivalent work experience.
- Excellent communication skills in English and Spanish.
- Strong computer skills and Microsoft Excel proficiency.
- Exceptional problem-solving abilities and multitasking skills.
- A team-player attitude with energy and enthusiasm.
What We Offer:
- Business-casual dress code
- Company events and incentives
- Health, Vision & Dental Benefits
- Paid day off on your birthday
- Opportunities for career advancement
Availability:
The ideal candidate will have open availability on weekdays and weekends. Our store operates Monday to Sunday in rotation, and we seek an FSR who can work flexible shifts accordingly.
Inclusive Hiring:
Pay2Day welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
For more information about our company, visit www.pay2day.ca and explore our locations.
Job Types: Full-time, Permanent
Pay: $17.60-$18.50 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Education:
- DCS / DEC (preferred)
Experience:
- Customer service: 1 year (required)
Language:
- Spanish (required)
Location:
- North York, ON M9N 2R5 (preferred)
Work Location: In person
Application deadline: 2025-06-30
Expected start date: 2025-06-23
About Pay2Day Inc.
PAY2DAY is a different kind of payday loan lender founded on the simple principle of "the customer comes first". We understand the need for an occasional short-term payday loan and do our best to make it as easy as possible to acquire. When customers come to PAY2DAY for their payday loan it really is like money in the bank. The process is so quick and easy that we bet they have spent just as much time using the bank machine as they would getting an advance with us. We never ask why the money is needed and when it comes to paying it back, we offer several easy repayment options.
PAY2DAY started in 2006 offering small loans through virtual internet lending, providing a fast, friendly and convenient way of securing an advance without leaving your home or office. The need for our services grew and, in 2008, we opened our first location to serve our customers in person.
PAY2DAY continues to offer competitive rates and has added many new products and services such as cheque cashing, Western Union wire transfers, foreign currency exchange, money orders, and prepaid credit cards.
Financial Customer Service Representative (Spanish/English)
Top Benefits
About the role
Join Our Team at Pay2Day Inc!
Are you passionate about growth, development, and thriving in a collaborative team environment? If so, we want you to be a part of our rapidly expanding company. Pay2Day offers alternative financial solutions and endless opportunities for career advancement. We are looking for client-focused, skilled problem solvers dedicated to success.
Position: Financial Customer Service Representative (Biligual)
Location: North York
Company: Pay2Day Inc. - Franchise Store
Role Summary:
As a Full-time Financial Service Representative (FSR), you will provide exceptional customer service and financial solutions, such as cheque cashing, payday advances and lines of credit. Reporting to the Store Manager, your responsibilities will include sales, customer service, local marketing activities and store security.
Key Responsibilities:
- Cash handling/teller responsibilities
- Opening/closing the branch
- Performing daily calls to remind clients of payment arrangements.
- Reviewing applicants/completing financial risk assessment to determine approvals.
- Responding to client inquiries/Information requests by both in-store and virtual clients
- Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales.
- Focusing on client retention
- Marketing/growing the business.
Qualifications:
- A College Diploma or equivalent work experience.
- Excellent communication skills in English and Spanish.
- Strong computer skills and Microsoft Excel proficiency.
- Exceptional problem-solving abilities and multitasking skills.
- A team-player attitude with energy and enthusiasm.
What We Offer:
- Business-casual dress code
- Company events and incentives
- Health, Vision & Dental Benefits
- Paid day off on your birthday
- Opportunities for career advancement
Availability:
The ideal candidate will have open availability on weekdays and weekends. Our store operates Monday to Sunday in rotation, and we seek an FSR who can work flexible shifts accordingly.
Inclusive Hiring:
Pay2Day welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
For more information about our company, visit www.pay2day.ca and explore our locations.
Job Types: Full-time, Permanent
Pay: $17.60-$18.50 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Education:
- DCS / DEC (preferred)
Experience:
- Customer service: 1 year (required)
Language:
- Spanish (required)
Location:
- North York, ON M9N 2R5 (preferred)
Work Location: In person
Application deadline: 2025-06-30
Expected start date: 2025-06-23
About Pay2Day Inc.
PAY2DAY is a different kind of payday loan lender founded on the simple principle of "the customer comes first". We understand the need for an occasional short-term payday loan and do our best to make it as easy as possible to acquire. When customers come to PAY2DAY for their payday loan it really is like money in the bank. The process is so quick and easy that we bet they have spent just as much time using the bank machine as they would getting an advance with us. We never ask why the money is needed and when it comes to paying it back, we offer several easy repayment options.
PAY2DAY started in 2006 offering small loans through virtual internet lending, providing a fast, friendly and convenient way of securing an advance without leaving your home or office. The need for our services grew and, in 2008, we opened our first location to serve our customers in person.
PAY2DAY continues to offer competitive rates and has added many new products and services such as cheque cashing, Western Union wire transfers, foreign currency exchange, money orders, and prepaid credit cards.