Health and Dental Specialist
About the role
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
The Health & Dental Sales Specialist will be accountable to work with and support the sales leaders and augment the Sales and Retention Licensed Insurance Advisors (LIAs) in the development and implementation of workflows, process improvements, escalation handling and technology updates that will lead to increased sales success for our business.
- Serve as a Subject matter Expert on Health & Dental sales processes and tools
- Perform quality monitoring and provide coaching support for licensed insurance agents
- Quality of advice; ensuring the sales team is providing accurate recommendations to clients based on an assessment of the client’s needs
- New hire onboarding and ongoing agent training
- Creation and ongoing relevant updates of training materials for licensed insurance agents
- Support end-to-end User Acceptance Testing (UAT) activities for projects that impact the Sales Centre
- Support the transformation and development of the GreenShield sales centre and associated activities
- Responsible for lead assignment responsibilities for the licensed insurance advisors
- Provide first-level sales and retention support for escalated requests received from internal teams and business partners
- Ensure knowledge management tools are up to date and accurate
- Analyze reports for team and provide agent level insights for Management
- Ensuring that the LIA’s licensing and continuous education (CE) requirements remain up to date.
- Other duties as assigned
WHO WE'RE LOOKING FOR
We’re not looking for just anyone. We’re looking for a unique individual who is passionate about helping us create better health for all Canadians.
- Solid understanding and familiarity with various insurance products and understand how they provide value
- to our clients
- An effective sales coach with the ability to provide actionable feedback, goal setting and highlight areas for development
- Familiar with how our insurance products (Health & Dental) provide value for our clients
- Previous experience with the preparation and delivering of sales training materials
- Ability to identify and solve problems related to sales and retention results
- Ability to manage multiple competing priorities to ensure timely execution
- Strong understanding of sales methodologies
- High comfort level navigating and managing a CRM (D365)
- Excellent communication skills to effectively convey strategies and collaborate with interdisciplinary teams
- Previous experience with call centre methodologies and tools
- Strong analytical skills to interpret data and identify trends
- A willingness to learn and adapt to new challenges
NICE TO HAVES
- Post-secondary education
- Strong interpersonal skills; able to work effectively with internal and external stakeholders in a fast-paced team environment
- Training background for sales agents
- A desire for continuous improvement
- An understanding of LLQP licensing and CE credits and needs
- Willingness to obtain LLQP licensing
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
Health and Dental Specialist
About the role
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
The Health & Dental Sales Specialist will be accountable to work with and support the sales leaders and augment the Sales and Retention Licensed Insurance Advisors (LIAs) in the development and implementation of workflows, process improvements, escalation handling and technology updates that will lead to increased sales success for our business.
- Serve as a Subject matter Expert on Health & Dental sales processes and tools
- Perform quality monitoring and provide coaching support for licensed insurance agents
- Quality of advice; ensuring the sales team is providing accurate recommendations to clients based on an assessment of the client’s needs
- New hire onboarding and ongoing agent training
- Creation and ongoing relevant updates of training materials for licensed insurance agents
- Support end-to-end User Acceptance Testing (UAT) activities for projects that impact the Sales Centre
- Support the transformation and development of the GreenShield sales centre and associated activities
- Responsible for lead assignment responsibilities for the licensed insurance advisors
- Provide first-level sales and retention support for escalated requests received from internal teams and business partners
- Ensure knowledge management tools are up to date and accurate
- Analyze reports for team and provide agent level insights for Management
- Ensuring that the LIA’s licensing and continuous education (CE) requirements remain up to date.
- Other duties as assigned
WHO WE'RE LOOKING FOR
We’re not looking for just anyone. We’re looking for a unique individual who is passionate about helping us create better health for all Canadians.
- Solid understanding and familiarity with various insurance products and understand how they provide value
- to our clients
- An effective sales coach with the ability to provide actionable feedback, goal setting and highlight areas for development
- Familiar with how our insurance products (Health & Dental) provide value for our clients
- Previous experience with the preparation and delivering of sales training materials
- Ability to identify and solve problems related to sales and retention results
- Ability to manage multiple competing priorities to ensure timely execution
- Strong understanding of sales methodologies
- High comfort level navigating and managing a CRM (D365)
- Excellent communication skills to effectively convey strategies and collaborate with interdisciplinary teams
- Previous experience with call centre methodologies and tools
- Strong analytical skills to interpret data and identify trends
- A willingness to learn and adapt to new challenges
NICE TO HAVES
- Post-secondary education
- Strong interpersonal skills; able to work effectively with internal and external stakeholders in a fast-paced team environment
- Training background for sales agents
- A desire for continuous improvement
- An understanding of LLQP licensing and CE credits and needs
- Willingness to obtain LLQP licensing
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.
Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.