Gelenk Networks Inc.(DBA GenVoice Telecom) is an emerging fast-growing VoIP company based in Toronto. GenVoice possesses several mobile app products such as textrapp.com etc. 20+ million minutes and 50+ million messages are transmitted on our cloud-based telecommunication platform every month, and we are proud to bring new technologies and ideas to traditional methods of business communication. Our intelligent R&D team consists of an accomplished group of innovators who have a strong technical background and deep knowledge in business telecommunication, VoIP, and Text(SMS/MMS) systems. Our mission is not only to provide premium service and outstanding customer experience but to cater to clients' individual needs. In the process of expansion, we are seeking driven and self-motivated professionals who are passionate about content and hungry to learn more about the telecommunication industry.

Responsibilities: The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential.

*It will be a huge advantage if you are bilingual in English and Chinese. *

Requirements:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Resolve customers’ requirements via phone, email, app store, or social media.

• Possess a confident attitude and strong communication and presentation skills

• Able to multitask, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment

• Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations.

• Document all customer activities, resolutions, requests, and complaints and prepare FAQ for web and app.

• Communicating with customers through various channels.

• Providing feedback on the efficiency of the customer service process.

• Build sustainable relationships and trust amongst customers through open and interactive conversations.

• Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle.

• Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution.

• Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.

• Go the extra mile to engage and support customers.

• Follow communication procedures, guidelines, and policies.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Chinese (required)

Work Location: In person