Manager, Mission Critical Applications
Top Benefits
About the role
Job Number**:** 53019
The Edmonton Police Service (EPS) requires a highly effective and experienced IT leader to manage the Mission Critical Applications Section. This role provides strategic and operational leadership for mission-critical applications central to operations, executed under broad organizational direction. The manager oversees three key teams—Record Systems, Dispatch Systems, and Database Administration—with a mandate to ensure reliable, resilient, and high-performing application services that support time-sensitive emergency response functions. The position involves complex problem-solving and the continuous development of new procedures to enhance system integrity, interconnectivity, and service continuity. Work directly impacts organizational effectiveness, public safety responsiveness, and cross-bureau collaboration.
To perform this role, you will be responsible for the following duties:
- Managing People – Supervision of direct reports (4) and by extension leadership of all employees and contractors in the section. (25). Provide coaching and leadership development of your people. Accountable for optimizing the utilization of the people resources including hiring into vacancies, managing succession and, and ensuring 24x7 support requirements are met when needed. Acts as a key escalation point for performance/discipline matters and responsible for key actions on behalf of Management in these proceedings. Continue to build and demonstrate the organizational culture. Organize for training and development of staff within your teams.
- Managing Work – Scheduling, managing, coordinating, controlling, and directing internal and external staff resources and their activities to ensure work assignments are completed within established budgets and timeframes. Managing Vendors- - Lead vendor management activities including negotiating and monitoring and managing service and maintenance agreements/contracts.
- Managing Technology - This includes establishing service levels, monitoring, and reporting on the area’s performance, and addressing any escalated client service issues. Work collaboratively with other IT Managers and client business areas to develop specific strategies for implementing and upgrading IT technologies and continuously learn about emerging technology in policing and recommend how it can be best applied at EPS. Plan for application lifecycle replacement by identifying budget and other resources required.
- Managing Process and Practice - Establishing and improving processes to enable the successful Implementation, configuration, integration and development of new applications to meet specific customer business needs, supporting existing applications, and identifying areas requiring maintenance, upgrading, enhancements or replacement. Develop and maintain appropriate best practices, standards, and methodologies for use in application maintenance, support, integration and development, and monitoring. Work collaboratively with other IT Managers to establish and conduct key IT processes.
- Managing Finances - Managing the annual operating budget and 4-year capital budget of the Section to maintain the effective operations of applications supported by Mission Critical Applications Section. This includes tracking budget expenditures, approving payments, projecting future budget expenditures, reporting on budget variances, and implementing means to improve budget efficiencies.
- Other duties as required or directed.
You have honed and developed your leadership competencies through progressive interactions through your own career and can demonstrate the following competencies at Level 1 – Leading Self, Level 2: Leading Others, and Level 3: Leading Teams.
- Accountability: Leading Self - Takes ownership of work and follows through on commitments to others; Leading Others - Promotes acceptance of responsibility within others; Leading Teams - Holds others accountable for results across teams and functions
- Communication: Leading Self - Listens to understand and clearly presents information to others; Leading Others - Fosters effective dialogue within a group; Leading Teams - Adapts content, style, and method to fit the diverse needs of multiple groups
- Decision Making: Leading Self - Takes effective action within one’s immediate scope; Leading Others - Contributes to an environment of deliberation and effective problem resolution; Leading Teams - Ensures individuals and teams are equipped to make effective decisions
- Developing Self & Others: Leading Self - Proactively learns from available opportunities, including feedback from others; Leading Others - Actively seeks learning opportunities, feedback, and supports for self and others; Leading Teams - Implements a self-directed development plan and facilitates the knowledge, skills, experience, and abilities (KSEA) of others
- Teamwork: Leading Self - Collaborates effectively with others; Leading Others - Proactively involves and includes others; Leading Teams - Initiates and reinforces collaboration across teams to ensure achievement of desired outcomes
Qualifications:
- Undergraduate degree or diploma in Computing Sciences or a related discipline.
- Seven (7) years of experience supervising or managing work areas and staff responsible for COTS/SaaS applications implementation, integration, development, and applications support.
- Technical Understanding: You’ll ideally have experience working with computer aided dispatch (CAD), records management systems (RMS) in a policing or public safety environment.
- IT Application Service Management: – You possess a strong understanding of software application architecture, SDLC of Commercial Off The Shelf Software (COTS) products, and you have some experience managing programming and/or development activities. You have led the practices typical of operational IT support teams including managing on-call processes for 24x7 support teams, ensuring preparedness for disaster recovery and business continuity.
- Stakeholder/Customer Relationship Management – You have experience working with internal customers and stakeholders to develop and implement technical or process solutions to meet operational and business needs. You know how to align application functionality with business objectives and user needs.
- Budget Management – You have experience managing personnel and non-personnel expenses. This includes experience providing variance reporting, projecting expenses, and tracking of expenditures.
- Middle to senior management level experience in managing human and financial resources. Experience in doing this in a unionized public sector environment would be an asset.
- Strong knowledge of project management and an understanding of systems development management. Project Management, Business Analysis, or ITIL training and certification would be an asset.
- Demonstrated ability to manage many concurrent and complex work assignments.
- Superior oral and written communications skills.
Hours of Work: 36.9 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of variable hours of work program.
Salary Range: 95M, Salary Grade: ML3, $132,758.49 - $165,948.11 (Annually).
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- The successful candidate of this position may be able to participate in the EPS work from home pilot program based on supervisor approval.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Consultant: CS
Classification Title**:** Manager/Leadership - ML3
Posting Date**:** Jul 28, 2025
Closing Date**:** Aug 17, 2025 11:59:00 (MST)
Number of Openings (up to)****: 1 - Permanent Full-time
Union : Management
Department**:** Edmonton Police Service
Work Location(s)****: TD Tower, 10088 102 Avenue NW Edmonton T5J 2Z1
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.
Manager, Mission Critical Applications
Top Benefits
About the role
Job Number**:** 53019
The Edmonton Police Service (EPS) requires a highly effective and experienced IT leader to manage the Mission Critical Applications Section. This role provides strategic and operational leadership for mission-critical applications central to operations, executed under broad organizational direction. The manager oversees three key teams—Record Systems, Dispatch Systems, and Database Administration—with a mandate to ensure reliable, resilient, and high-performing application services that support time-sensitive emergency response functions. The position involves complex problem-solving and the continuous development of new procedures to enhance system integrity, interconnectivity, and service continuity. Work directly impacts organizational effectiveness, public safety responsiveness, and cross-bureau collaboration.
To perform this role, you will be responsible for the following duties:
- Managing People – Supervision of direct reports (4) and by extension leadership of all employees and contractors in the section. (25). Provide coaching and leadership development of your people. Accountable for optimizing the utilization of the people resources including hiring into vacancies, managing succession and, and ensuring 24x7 support requirements are met when needed. Acts as a key escalation point for performance/discipline matters and responsible for key actions on behalf of Management in these proceedings. Continue to build and demonstrate the organizational culture. Organize for training and development of staff within your teams.
- Managing Work – Scheduling, managing, coordinating, controlling, and directing internal and external staff resources and their activities to ensure work assignments are completed within established budgets and timeframes. Managing Vendors- - Lead vendor management activities including negotiating and monitoring and managing service and maintenance agreements/contracts.
- Managing Technology - This includes establishing service levels, monitoring, and reporting on the area’s performance, and addressing any escalated client service issues. Work collaboratively with other IT Managers and client business areas to develop specific strategies for implementing and upgrading IT technologies and continuously learn about emerging technology in policing and recommend how it can be best applied at EPS. Plan for application lifecycle replacement by identifying budget and other resources required.
- Managing Process and Practice - Establishing and improving processes to enable the successful Implementation, configuration, integration and development of new applications to meet specific customer business needs, supporting existing applications, and identifying areas requiring maintenance, upgrading, enhancements or replacement. Develop and maintain appropriate best practices, standards, and methodologies for use in application maintenance, support, integration and development, and monitoring. Work collaboratively with other IT Managers to establish and conduct key IT processes.
- Managing Finances - Managing the annual operating budget and 4-year capital budget of the Section to maintain the effective operations of applications supported by Mission Critical Applications Section. This includes tracking budget expenditures, approving payments, projecting future budget expenditures, reporting on budget variances, and implementing means to improve budget efficiencies.
- Other duties as required or directed.
You have honed and developed your leadership competencies through progressive interactions through your own career and can demonstrate the following competencies at Level 1 – Leading Self, Level 2: Leading Others, and Level 3: Leading Teams.
- Accountability: Leading Self - Takes ownership of work and follows through on commitments to others; Leading Others - Promotes acceptance of responsibility within others; Leading Teams - Holds others accountable for results across teams and functions
- Communication: Leading Self - Listens to understand and clearly presents information to others; Leading Others - Fosters effective dialogue within a group; Leading Teams - Adapts content, style, and method to fit the diverse needs of multiple groups
- Decision Making: Leading Self - Takes effective action within one’s immediate scope; Leading Others - Contributes to an environment of deliberation and effective problem resolution; Leading Teams - Ensures individuals and teams are equipped to make effective decisions
- Developing Self & Others: Leading Self - Proactively learns from available opportunities, including feedback from others; Leading Others - Actively seeks learning opportunities, feedback, and supports for self and others; Leading Teams - Implements a self-directed development plan and facilitates the knowledge, skills, experience, and abilities (KSEA) of others
- Teamwork: Leading Self - Collaborates effectively with others; Leading Others - Proactively involves and includes others; Leading Teams - Initiates and reinforces collaboration across teams to ensure achievement of desired outcomes
Qualifications:
- Undergraduate degree or diploma in Computing Sciences or a related discipline.
- Seven (7) years of experience supervising or managing work areas and staff responsible for COTS/SaaS applications implementation, integration, development, and applications support.
- Technical Understanding: You’ll ideally have experience working with computer aided dispatch (CAD), records management systems (RMS) in a policing or public safety environment.
- IT Application Service Management: – You possess a strong understanding of software application architecture, SDLC of Commercial Off The Shelf Software (COTS) products, and you have some experience managing programming and/or development activities. You have led the practices typical of operational IT support teams including managing on-call processes for 24x7 support teams, ensuring preparedness for disaster recovery and business continuity.
- Stakeholder/Customer Relationship Management – You have experience working with internal customers and stakeholders to develop and implement technical or process solutions to meet operational and business needs. You know how to align application functionality with business objectives and user needs.
- Budget Management – You have experience managing personnel and non-personnel expenses. This includes experience providing variance reporting, projecting expenses, and tracking of expenditures.
- Middle to senior management level experience in managing human and financial resources. Experience in doing this in a unionized public sector environment would be an asset.
- Strong knowledge of project management and an understanding of systems development management. Project Management, Business Analysis, or ITIL training and certification would be an asset.
- Demonstrated ability to manage many concurrent and complex work assignments.
- Superior oral and written communications skills.
Hours of Work: 36.9 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of variable hours of work program.
Salary Range: 95M, Salary Grade: ML3, $132,758.49 - $165,948.11 (Annually).
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- The successful candidate of this position may be able to participate in the EPS work from home pilot program based on supervisor approval.
- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Consultant: CS
Classification Title**:** Manager/Leadership - ML3
Posting Date**:** Jul 28, 2025
Closing Date**:** Aug 17, 2025 11:59:00 (MST)
Number of Openings (up to)****: 1 - Permanent Full-time
Union : Management
Department**:** Edmonton Police Service
Work Location(s)****: TD Tower, 10088 102 Avenue NW Edmonton T5J 2Z1
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.