Client Services Coordinator

Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers Kelowna is seeking an individual to help lead our client services team! If you are a Health Care Assistant and/or have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing homes, home care or healthcare, we’d love to meet with you.

The Client Services Coordinator role at Senior Helpers provides a unique opportunity for a truly rewarding career in a field you can be proud of. By choosing to work for Senior Helpers, you’re not just giving exceptional care to our clients, but you’re gaining a genuine, in-home connection designed to give your clients the absolute best quality of life.

Responsibilities:

• Working with the Client Services team, conduct initial assessments and develop personalized care plans for new clients.
• Maintain regular communication with clients and their families to ensure satisfaction with services.
• Supervise and support the caregiving team, providing guidance and resolving any issues that arise.
• Coordinate with medical professionals, therapists, and other service providers to ensure comprehensive care.
• Monitor and evaluate the effectiveness of care plans, making adjustments as needed.
• Manage client records, ensuring accurate and up-to-date information.
• Handle client inquiries and address concerns in a timely and effective manner.
• Providing emotional support to our caregiver team, our clients and their families
• Participate in recruitment, training, and evaluation of caregivers.
• As required, assist and/or lead presentations at various facilities.
• As required, be backup on care shifts when caregivers are unavailable.
• Build and nurture positive relationships with stakeholders within the senior care community.
• Promote a culture of continuous improvement and client-centered care within the team.
• Ensure compliance with all federal and provincial laws, regulations, and Senior Helpers policies.

Qualifications:

• Minimum of 2 years experience within the senior care industry.
• HCA designation would be considered an asset
• Strong understanding of senior care practices and regulatory requirements.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong organizational and problem-solving skills.
• Intermediate to advanced understanding of Microsoft Office applications (i.e. Outlook, Word, PowerPoint, etc)
• Experience with WellSky client management software would be an asset.

Requirements:

• Completion of a recognized Health Care Assistant or similar program
• Previous experience working in a healthcare setting
• Negative TB test completed in the past 90 days
• A negative Criminal Record Check and Vulnerable Sector Check issued in the past 90 days
• Certification in CPR and First Aid
• Reliable transportation and flexibility to work various days/hours, including evenings and weekends

Benefits:

• Competitive starting salary ($50k-55k)

• Health Benefits

• Paid vacation

• Professional development and growth opportunities

• Positive and supportive work environment

Senior Helpers of Kelowna Company Culture:

Our company culture is based on strong core values, recognition of achievements, and respect; our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.

INDCAN