WHO ARE WE?

We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, they know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

YOUR ROLE

We are looking for an experienced Benefits Office Administrator in our Group Benefits Services Department and we hope our search ends now, with you.

Reporting to the Supervisor, Group Benefits Services, the Administrator is responsible for the administration of all programs as defined under a client’s group benefit plan. The Administrator is responsible for the maintenance of various aspects of the member records, and for professionally communicating details of the plans to parties entitled to the information.

The Administrator must maintain the confidentiality and security of client files and data, and must adhere to specific rules and standards in protecting all information. This position will require the individual to work full time in office from our Woodbridge location.

YOUR IMPACT

For a set block of clients:

• You will professionally communicate with internal and external customers and plan members as required to ensure plan member records are accurately maintained. Supports Manion’s Contact Center with member inquiries relating to programs managed by the Administration Department.
• You will manage group benefits plans as defined in employee booklets and amended from time to time, according to standards and procedures as documented. Ensure eligibility rules are appropriately applied.
• You will manage Health Spending Accounts, vacation payouts and SUB plans.
• You will prepare and distribute correspondence, self payment, reinstatement and termination notices to plan participants as required by their circumstances. Manage stop loss procedure, garnishments, and bankruptcy settlements.
• You will prepare reports as requested to support activities such as mass mailings and insurance renewals. Collaborate in the preparation of specialized communications materials such as booklets, newsletters, and forms.
• You will co-ordinate with other departments to successfully transition members and their dependents through disabilities, retirements and deaths; including the setup of survivor accounts.
• You will review all administrative sections in booklets, as requested, and investigate gaps between plan documents and Manion’s information systems. Reports inconsistencies or missing procedure documentation to the Supervisor.
• You will update member records on system to reflect current status, premium rates and policy information.
• You will back up other Administrators as required.
• Other duties as assigned by the Supervisor.

THIS IS YOU

• Post Secondary Degree/Diploma in a related field
• Two years progressive experience in a group benefits or insurance environment
• Must possess excellent customer service skills, be team oriented and cooperative with co-workers, consultants and departments
• Excellent telephone and written communication skills in English
• Superior organization skills and have demonstrated ability to multitask and handle conflicting priorities
• Strong computer skills –intermediate to advanced proficiency in standard desktop applications (Word and Excel)
• Demonstrated flair for detail, highly motivated
• Strong organizational skills and able to meet deadlines
• Self motivated and able to work well with minimal supervision
• French language skills an asset

WHAT YOU'LL GET

• Comfortable and competitive compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program.

YOUR COMPENSATION

At the time of this posting, the estimated annual base salary pay range for this position is $50,000-$57,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

WHY YOU WILL LOVE WORKING FOR MANION

This is a full-time, permanent position. Your work week will be 37.5 hours a week, working weekdays for 7.5 hours daily, with occasional overtime.

We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That’s why finding the right fit is so important to us.

This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.

Want to be part of a rapidly growing company that is transforming the way Canadian’s experience benefits? Apply now!

We thank everyone who applies to the Benefits Office Administrator; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

Full-time; Customer Service; Employee Benefits; Plan Administration; Third-Party Administration