Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need – January 15, 2027)

The Support Services Officer plays a key role in supporting the delivery of full-time and Continuing Education (CE) programs within the School of Health & Life Sciences. This position provides confidential, high-quality service to faculty, students, staff and external partners through in-person, phone and online interactions. The incumbent ensures the effective and efficient operations of academic programming that is accessible, current and sustainable.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with three days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and two days remote.

Responsibilities

• Conducts market research to inform program development and renewal
• Prepares draft approval forms and rationale for new and existing programs for review by management
• Coordinates the development of new offerings
• Collaborates with Marketing to promote programs, courses and workshops at events and through marketing materials
• Recommends options to help inform the Chair’s decisions on teaching and support staff assignments
• Plans and coordinates all physical logistical operations for the programming at all campuses
• Addresses student and faculty concerns within the scope of their responsibilities and escalates concerns as appropriate
• Serves as primary contact for program-related inquiries
• Reviews data to complete complex administrative tasks such as document formatting, data manipulation and analytics to inform scheduling and space planning
• Responsible for ensuring program faculty teaching assignment loading sheet documents are completed and up to date for contract creation
• Prepares recruitment postings for part-time faculty and support staff for review by management, adhering to school and college standards
• Utilizes internal systems to support efficient operations planning, implementation and metrics
• Conducts regularly scheduled meetings with appropriate faculty and coordinators to help ensure efficient and effective program delivery
• Ensures accuracy of public-facing program information
• Identifies and communicates recommendations to inform curriculum and resource updates to management by participating in current college quality processes, adhering to policies, procedures, and timelines
• Actively participates in, documents, and coordinates formal college quality initiatives and implements follow-up activities as required within the scope of this position, including the Annual Program Review and Major Program Review processes
• Makes recommendations to management regarding process improvement in the planning, operations, and metrics of existing and new programming
• Ensures all budget-related processes are adhered to within the scope of the academic programming portfolio following school and college policies, procedures, and timelines
• Determines and sources programming resources, student supplies and related fees, ensuring accuracy and communication to required stakeholders
• Consolidates data and statistical information to produce cost centre budgets and submits activity report updates to the Chair as requested
• Completes supporting budget information for accounts as assigned in preparation for data entry
• Monitors cost centres to allocate resources and maintain control of expenditures, include recommendations to management
• Enters budget data in the PA1 system

Qualifications

• Two-year diploma in Business, Office Administration or a related field is required
• Five years of practical work experience in a busy office environment with the responsibilities of a defined portfolio; preferably within a post-secondary academic department
• Ability to communicate effectively and respond appropriately to internal and external stakeholders
• Highly organized and flexible to accommodate changing priorities
• Ability to collect, manipulate and analyze information to prepare reports
• Demonstrated ability to work independently and meet deadlines under pressure

Apply Now

Apply to this requisition Print this requisition