Who you are

• If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you
• 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
• Are comfortable across platforms with strong web experience and meaningful exposure to mobile ecosystems (e.g., working with native apps, SDKs, or mobile web constraints)
• Have experience with SDKs (whether building or integrating 3rd-party ones), and can reason about developer ergonomics, API design, and extensibility
• Are excited by ambiguity - you’re comfortable shaping the path forward alongside product and design
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

What the job involves

• As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you
• We move fast, take ownership, and always strive to improve, both as individuals and as a team
• You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs
• Our team values a high ownership mindset
• As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems
• You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap
• Execute on our ambitious product roadmap by creating and implementing technical designs
• Active participant in levelling-up our current development practices
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Benefits

• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities