Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift

• Complimentary hotel nights and discounts at Hyatt properties around the world

• Tuition reimbursement program

• 2023 and 2024 Great Place to Work Certified

SUMMARY

About the Role – Houseperson/ Public Area Attendant

The House person is responsible for performing a variety of activities to ensure sanitary, safe and attractive conditions of public and service areas of the hotel. If you are a dynamic individual learning to love and with a knack for details, this job is for you!

Some of the responsibilities include:

• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate.

• Ensure compliance to all hotel policies, standards, procedures and practices.

• Maintain, clean and restore public, heart of house and other assigned work areas within hotel and its surroundings to impeccable standards. With genuine care, attention and detail, using approved hotel products and equipment.

• Provide waste removal, storeroom maintenance and janitorial duties specific to special cleaning projects.

• Prioritize and respond to all guests and internal requests in timely and efficient manner.

• Respect environmental guidelines.

• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.

• Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

• Vacuum, sweep, and/or mop hallways, stairwells, vending areas, washrooms, and foyers.

• Keep outside parking lots clean and free of debris.

• Snow shoveling may be required in winter.

• Flip mattresses and move furniture as assigned by supervisor.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job related duties as assigned.

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset

• Ability to anticipate and focus attention on guest needs, being professional and welcoming

• Excellent organizational skills and time management

• Previous housekeeping experience an asset

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Flexible working hours, including weekends and evenings, and holidays

Your team and working environment:

• Must be able to lift up to 50-lbs

• Constant walking & standing

• Frequent lifting, crouching/bending/stooping/kneeling

• Occasional ascending or descending stairs and ramps; pushing and pulling

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.