Purpose Provides clerical support to a Program or work group, provides assistance to the administration and staff, first point of contact for patients and visitors. Daily routines include: data entry, billing functions, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may occur. The ED Clerk schedules and coordinates tests in the most convenient manner for the patient, considering the appointment schedules of ancillary departments.

Duties

• Key in, edit and proof-read correspondence, reports, statements, invoices, forms and other documents, using word processing software and compu
• Receive and forward telephone or counter inquiries to the appropriate person and provide general information to clients and the publi
• Photocopy and collate documents for distribution, mailing and filing.
• Maintain and update manual or computerized filing, inventory, mailing and database syste
• Open, sort and route incoming mail, manually or electronicall
• Send and receive messages using facsimile machines or electronic mail.
• Perform routine bookkeeping tasks such as preparing invoices and bank deposi
• Sort, process and verify applications, receipts, expenditures, forms and other docu
• Receive and direct employees, patients and visito
• Transcription of orders as required.
• Assess and assist with staffing/scheduling on a daily basis and communicate staffing concerns as required to the Manag
• Issue hospital labels and prepare all documentation required by the applicable departments.
• Provide statistical data as required.
• Other duties as assign

Qualifications

• Diploma in Office Administration and/or experience in a health-care environment.

Experience

• Computer literacy in a Microsoft environment including experience in the development of spreadsheets, Word, Power Point, Outlook, and Vision.
• Experience working in a fast paced, stressful environment required

Abilities

• Ability to multitask and prioritize activities
• Medical Terminology
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner.
• Ability to read, write and communicate to perform the duties of the position.
• Proficiency and accuracy in clerical tasks including keyboarding, filing systems, documentation etc. Proficiency in using telephone systems, data projectors, laptop computers, video and phone conference equipment.
• Knowledge of hospital software applications such as Meditech, ADT, ADM and PHA, and Xerox.
• Experience with proficiency and accuracy of data entry required
• Experience transcribing orders required
• Ability to utilize customer service, interpersonal and telephone skills in a fast paced, stressful environment
• Behaviour consistent with Hospital Mission, ICCARE Values and Standards of Performance.

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.