Job requirements

Languages: English, Punjabi

Education: College/CEGEP

Experience: minimum 1 year experience working with an Immigration Firm is required

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, large caseload

Personal Suitability

Flexibility, Excellent written communication, Judgement, Organized, Effective interpersonal skills, Excellent oral communication, Accurate, Client focused, Team player

Job Responsibilities:

· Professional writing such as cover letters, submissions and storylines of customer scenarios

· Filing forms and preparing supporting documentation that meet the IRCC standards for all immigration related applications.

• Coordinating with the client to request information and documents and handle inquiries by email or telephone to ensure applications are completed and issues anticipated and dealt with ahead of time.
• Preparing submission packages for the immigration application and sending to various government agencies
• Monitoring status of submitted applications for updates and decisions and informing the client.
• Knowledge of dealing with PNP/LMIA applications, SP, WP, Express Entry etc.
• Learn procedures and documentation requirements for various case types

· Focus on high accuracy and on-time submission when working on customer case files

· Collecting, organizing and reviewing documents received in support of applications

· Handling a high volume of files in a very fast-paced environment

· Follow up promptly with the clients for any pending replies or documents from their end

· Manage work load as per strict deadlines

· Answering all client inquiries in a timely manner

· Able to fill various kinds of immigration forms

· Learn procedures and documentation requirements for various case types

Skills Requirement:

· Ability to handle customers in difficult and stressed-out situations with positivity and empathy

· Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)

· Excellent telephonic communication skills with patience, courtesy, compassion and professionalism

· Professional working knowledge of office applications such as word & excel etc.

· Aptitude to learn new skills on various software

· Expertise and efficiency with time management, multi-tasking and problem-solving abilities

· Possess good typing speed

· Must be friendly and highly motivated with excellent interpersonal skills

· Must be highly organized, and detail-oriented

· Must be results-driven; and be effective working independently

Job Type: Full-time

Pay: $18.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person