Top Benefits
About the role
Technical Support Specialist
MCSnet- St. Paul, AB
MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.
We currently have an opportunity for a Full-Time Technical Support Specialist to join our MCSnet team. Reporting to the Technical Support Manager, the Technical Support Specialist is involved in a full range of duties including providing technical support for products and services to customers and installers. In addition, the successful candidate will be responsible for diagnosing customer issues and creating work orders for onsite repairs.
Principle Duties & Responsibilities
Include but are not limited to:
- Responding to Customer inquiries in a timely manner.
- Creating tickets for all calls taken.
- Diagnosing and troubleshooting technical issues.
- Escalating incoming tickets where appropriate.
- Maintaining knowledge on all products and services offered by MCSnet.
- Promoting and selling MCSnet’s products and services.
- Providing technical support to Installers.
- Providing suggestions for repairing technical issues that come forward.
- Ad hoc responsibilities include occasional and one-time responsibilities as needed, and identifying any work, issue, or task that does not appear to be under the care of any particular job description, and proactively seeking to resolve the work, issue, or task or flagging it to the appropriate coworker for their attention.
- Promoting a strong culture of team work as well as promoting MCSnet’s work culture and core values of Integrity, Respect, Teamwork, Communication, Courtesy, and Accountability.
Knowledge & Skills Required
Include but are not limited to:
- Grade 12 or equivalent.
- Post-secondary education in related fields would be considered an asset.
- Minimum of 1-3 years’ of technical or computer related experience.
- Advanced level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser and Web Applications.
- Knowledge of basic accounts receivable practices, processes, and procedures.
- Proficient knowledge of internet technology.
- Proficient computer skills, including Google Office Suite.
- Excellent phone etiquette.
- Excellent analytical skills, well-organized with a strong attention to detail and a high level of accuracy.
- Strong follow up skills, paying attention to the issue until satisfactory resolution is achieved.
- Good verbal and written communication and listening skills.
- Customer focused with demonstrated customer relations skills.
- Well-developed interpersonal skills; works collaboratively with co-workers.
- High level of self-motivation.
- Lifelong learner engaged in ongoing training or professional development.
- Knowledge of applicable safety standards, regulations, laws, and policies.
In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.
MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.
Job Types: Full-time, Permanent
Additional pay:
- Overtime pay
Benefits:
- Company events
- Discounted or free food
- On-site parking
- RRSP match
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- St. Paul, AB T0A 3A0: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How would you rate your computer skills?
- Are you able to provided us with a clean criminal record check?
- Are you available to work evenings and weekends?
Education:
- Secondary School (preferred)
Experience:
- Tech Support: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Google Suite: 1 year (preferred)
- Accounts receivable: 1 year (preferred)
- Call center: 1 year (preferred)
Work Location: In person
About MCSNet
MCSnet was founded in 1995, and by 1998, internet services were expanded to provide local communities with a Digital Service Line (DSL), focused in St. Paul, Alberta. By 2002, our wireless high speed internet service was launched as the first and only high speed solution for rural communities in the region at that time.
Today, MCSnet is Alberta’s largest fixed wireless ISP (Internet Service Provider). We are focused on providing reliable, high speed internet for Alberta’s rural residents. Our pursuits include expanding coverage areas to provide a high speed internet option to more communities that have been left behind in a technology-heavy generation. MCSnet is invested in developing and providing modern services to keep our rural communities connected.
Top Benefits
About the role
Technical Support Specialist
MCSnet- St. Paul, AB
MCSnet has been providing high-speed internet to rural communities for 25 years. As Alberta’s homegrown internet service provider, our team understands the importance of investing in our local communities - because we live and work in them. We value our employees and their families because, to us, family and business are one and the same.
We currently have an opportunity for a Full-Time Technical Support Specialist to join our MCSnet team. Reporting to the Technical Support Manager, the Technical Support Specialist is involved in a full range of duties including providing technical support for products and services to customers and installers. In addition, the successful candidate will be responsible for diagnosing customer issues and creating work orders for onsite repairs.
Principle Duties & Responsibilities
Include but are not limited to:
- Responding to Customer inquiries in a timely manner.
- Creating tickets for all calls taken.
- Diagnosing and troubleshooting technical issues.
- Escalating incoming tickets where appropriate.
- Maintaining knowledge on all products and services offered by MCSnet.
- Promoting and selling MCSnet’s products and services.
- Providing technical support to Installers.
- Providing suggestions for repairing technical issues that come forward.
- Ad hoc responsibilities include occasional and one-time responsibilities as needed, and identifying any work, issue, or task that does not appear to be under the care of any particular job description, and proactively seeking to resolve the work, issue, or task or flagging it to the appropriate coworker for their attention.
- Promoting a strong culture of team work as well as promoting MCSnet’s work culture and core values of Integrity, Respect, Teamwork, Communication, Courtesy, and Accountability.
Knowledge & Skills Required
Include but are not limited to:
- Grade 12 or equivalent.
- Post-secondary education in related fields would be considered an asset.
- Minimum of 1-3 years’ of technical or computer related experience.
- Advanced level computer skills including demonstrated proficiency in email, IP, Routing, RF, Internet Browser and Web Applications.
- Knowledge of basic accounts receivable practices, processes, and procedures.
- Proficient knowledge of internet technology.
- Proficient computer skills, including Google Office Suite.
- Excellent phone etiquette.
- Excellent analytical skills, well-organized with a strong attention to detail and a high level of accuracy.
- Strong follow up skills, paying attention to the issue until satisfactory resolution is achieved.
- Good verbal and written communication and listening skills.
- Customer focused with demonstrated customer relations skills.
- Well-developed interpersonal skills; works collaboratively with co-workers.
- High level of self-motivation.
- Lifelong learner engaged in ongoing training or professional development.
- Knowledge of applicable safety standards, regulations, laws, and policies.
In addition to a competitive salary and comprehensive benefits package, MCSnet can offer an exciting and challenging work environment, as well as a company culture that values: Integrity, Respect, Courtesy, Communication, Teamwork, and Accountability.
MCSnet thanks applicants for their interest in this opportunity. Candidates considered for this position will be contacted directly.
Job Types: Full-time, Permanent
Additional pay:
- Overtime pay
Benefits:
- Company events
- Discounted or free food
- On-site parking
- RRSP match
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- St. Paul, AB T0A 3A0: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How would you rate your computer skills?
- Are you able to provided us with a clean criminal record check?
- Are you available to work evenings and weekends?
Education:
- Secondary School (preferred)
Experience:
- Tech Support: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Google Suite: 1 year (preferred)
- Accounts receivable: 1 year (preferred)
- Call center: 1 year (preferred)
Work Location: In person
About MCSNet
MCSnet was founded in 1995, and by 1998, internet services were expanded to provide local communities with a Digital Service Line (DSL), focused in St. Paul, Alberta. By 2002, our wireless high speed internet service was launched as the first and only high speed solution for rural communities in the region at that time.
Today, MCSnet is Alberta’s largest fixed wireless ISP (Internet Service Provider). We are focused on providing reliable, high speed internet for Alberta’s rural residents. Our pursuits include expanding coverage areas to provide a high speed internet option to more communities that have been left behind in a technology-heavy generation. MCSnet is invested in developing and providing modern services to keep our rural communities connected.