Company:

Finning Canada

Worker Type:

Permanent

Position Overview:

Are you a highly organized multitasker who thrives in a fast-paced environment?

Join Finning as a Service Writer and become the heartbeat of our service operations. In this customer-facing role, you’ll be the go-to person for coordinating shop and field service activities, ensuring every work order flows smoothly from start to finish. From managing paperwork and scheduling technicians to supporting our service team and building strong customer relationships, you’ll play a vital role in keeping our operations running efficiently and professionally.

If you’re detail-oriented, proactive, and passionate about delivering top-notch service, we’d love to have you on our team!

Job Description:

• Serve as the first point of contact for customers, responding to inquiries in a professional and courteous manner.
• Collaborate with the shop foreman to manage and track all work orders.
• Coordinate with parts personnel to ensure accurate parts usage and billing.
• Schedule field technicians and maintain the service board to support efficient operations.
• Open and close Maintenance Customer Orders (MCOs) and work orders.
• Track and retrieve purchase orders (POs) from customers.
• Provide technicians with daily paperwork and job details.
• Maintain invoice folders, safety records, and service documentation.
• Monitor and order shop supplies and parts inventory as needed.
• Activate site access processes and support safety compliance tracking (e.g., near misses, incidents).
• Process accounts payable and expense reports.
• Support customer service representatives and build strong relationships with local customers and team members.
• Perform other administrative duties as required to support branch operations.

Qualifications:

• Minimum 2 years of administrative experience; experience in a service or rental environment is an asset.
• Strong organizational skills with the ability to manage multiple schedules and priorities.
• Proficient in Microsoft Office applications, especially Outlook, Excel, and Word.
• Strong reading comprehension and attention to detail.
• Experience with inventory or parts coordination is considered a strong asset.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Note:

• This position is based out of our Edmonton TCRS location.
• Permanent, full-time role.
• Monday – Friday, 5 x 2 schedule.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.