Outside Sales and Service Representative

For more than 40 years, MacGregors Industrial Group has been a leading provider of machining and metal fabrication solutions to the manufacturing, energy, mining, forestry, and construction industries. Our goal is to add value and build trust with our clients. Located in New Glasgow, Nova Scotia, our markets reach throughout Atlantic Canada and into export markets.

About the Position

Based in Northeast Nova Scotia, this full-time, permanent position is responsible for the execution and maintenance of on-site vendor managed inventory (VMI) services and customer support for MacGregors Industrial Group. This role is a key contributor to client satisfaction and operational efficiency across the Industrial Sales division.

Specific Roles and Responsibilities

1. Manage all aspects of on-site inventory control including bolt bins, tool cribs, supply cabinets, and other client-specific setups with attention to cleanliness, accuracy, and consistency.

2. Serve as the primary service contact for assigned client accounts, ensuring regular, professional, and solution-focused interactions.

3. Develop and maintain a routine service schedule to visit client locations and monitor, replenish, and improve VMI setups.

4. Identify business growth opportunities with clients and work to grow business with the customers you serve

5. Coordinate with internal teams to ensure accurate product delivery, timely restocking, and resolution of inventory or product issues.

6. Support cross-functional communication to facilitate requests from clients for other MacGregors divisions.

7. Contribute feedback and suggestions to continuously improve VMI service processes and client experience.

Expectations

1. Be customer-facing on a regular basis, maintaining a visible and proactive presence at client sites.

2. Demonstrate a service-first mindset, prioritizing responsiveness, reliability, and relationship-building.

3. Represent MacGregors as a trusted partner, focusing on operational support.

4. Collaborate with internal staff to ensure accurate inventory data collection and service documentation.

5. Provide basic product training and usage guidance as required to support client needs.

6. Collaborate with vendor reps and sales agents for joint sales calls and demonstrations.

Key Skills, Capabilities & Experience:

1. Prior experience in vendor managed inventory (VMI), customer service, or industrial supply support is strongly preferred.

2. High attention to detail, organization, and cleanliness in managing physical inventory environments.

3. Excellent communication skills and comfort interacting with clients in a variety of settings.

4. Proficiency in Microsoft Office and other inventory management systems.

5. Ability to work independently while remaining connected to a support team.

6. Valid driver’s license and clean abstract required.

What we offer:

1. Industry leading benefits package including medical, dental, vision and mental wellbeing

2. Company matched Pension plan

3. Store discount through our Industrial Sales division

4. Company Vehicle for business use

5. Minimum 40 hours per week

6. A great place to work and grow your skillset with challenging, meaningful projects.

How to Apply

Interested candidates should send their resumes to wayne.macdonald@macgregors.ca. We thank all applicants for their interest; however, only those meeting the required qualifications will be contacted

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 40 – 48 per week

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Company car
• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• New Glasgow, NS: reliably commute or plan to relocate before starting work (required)

Location:

• New Glasgow, NS (preferred)

Work Location: In person