Hollyburn Family Services, recognized as a Great Place to Work**™** Canada, embodies a commitment to serve, nurture, honor, and lead. We are a dedicated and compassionate Full-Time Adult, Youth, Child Worker to join our team in North Vancouver. Reporting to the Program Supervisor, you will be responsible for ensuring the health and well-being of residents in our transitional and supportive therapeutic home for indigenous youth. This is an opportunity to make a meaningful impact by supporting individuals with varying needs, fostering a positive and nurturing environment, and collaborating with a multidisciplinary team to promote growth and success.

Position Summary

The Program Supervisor plays a vital role in ensuring the smooth day-to-day operations of a Therapeutic Program, providing leadership and supervision to staff, managing schedules, and ensuring compliance with safety and operational standards. The Supervisor acts as a community liaison, ensuring effective communication with stakeholders, neighbors, and other service providers. This role requires a combination of administrative, supervisory, and hands-on support skills to create a stable and well-functioning care environment.

This position is Monday-Friday, 40 hour/week, with occasional evenings/weekends as needed, and includes joining the Weekend On-Call Supervisor rotation.

Key Responsibilities

Program Supervision and Administration

• Oversees the day-to-day operations of a Care Setting, provides ongoing supervision of staff and subcontractors, and evaluates program policies
• Ensures all reports, updates, time sheets and petty cash records are completed within deadlines
• Works with Clinical Team to ensure that they:
  • Develop, implement and evaluate Care Setting goals, objectives, policies and procedures and ensures the required standards are maintained
  • Identify both physical and program needs of the Care Setting to appropriate authority(ies). Plan with Service Provider Personnel and Subcontractors for changes.
• Maintains the Care Setting’s inventory of supplies
• Ensures the cleanliness, safety, security and maintenance of the Care Setting in accordance with applicable licensing standards either directly or through delegation to Service Provider Personnel and Subcontractors
• Assists senior management in preparing the annual operating budget and monitors, authorizes and allocates expenditures within the budget. Prepares and maintains related documentation.
• Ensures all contract deliverables are met, including service and financial targets
• Manages program operations to comply with internal and external requirements (facilities, IT, agency policies, CARF, health and safety standards, licensing, accreditation, and employment standards legislation
• Participates in weekend on-call rotation with appropriate compensation
• As required, works as an AYCW; appropriately delivering or enables strategies established in children’s, youth’s, and adult’s service plan
• Demonstrates strong professional verbal and written communication skills

Workforce Planning and Team Management

• In conjunction with Program Managers, determines and maintain staffing requirements to meet contractual obligations – minimizing overtime and maximizing staff consistency
• Schedules, supervises and evaluates staff and subcontractors and monitors daily operations
• Coordinates with Relief Manager to ensure casual staffing needs are requested and met
• Identifies high performers and proactively set plans to develop future senior workers and behaviour technicians
• Assists in recruiting and selecting of staff and subcontractors and provides guidance, training and orientation on policies, procedures, techniques, report preparation or other matters arising in the Care Setting
• Identifies the needs of staff and subcontractors for professional development and training
• Supports staff through regular check-ins and supervision to be equipped to carry out their duties effectively
• Facilitate regular team meetings
• Escalates and/or manages all grievances and WorkSafe claims to ensure proper reporting and documentation, and implementation of recommendations or action plans

Qualifications

• Education: Diploma in a related human/social service field.
• Experience: Minimum three years of recent related experience, including one year of supervisory or administrative experience (or an equivalent combination of education, training, and experience).
• Specialized training in behavioural modification, trauma-informed care, attachment-based parenting, and relationship-based interventions.
• Strong knowledge of employment standards, health and safety regulations, and supervision principles.
• Certifications required: First Aid & CPR, CPI and/or MANDT certification (we will train those who require this)
• Must have access to a vehicle, hold a valid B.C. Class 5 Driver’s License, and have business insurance with $3,000,000 liability coverage.
• Ability to cover 24-hour on-call duties when required.
• Must be able to pass a Criminal Record Check.

Because we know our team is our heart and our most important asset, we are excited to offer:

• Hands-on, extensive, and continuous training
• Professional development and advancement within our ever growing organization
• 100% employer premium paid extended health, dental, vision care, and life insurance for you and your dependents
• Paid vacation, paid wellness days and sick days
• Group RRSP matching of up to 6% of gross salary
• Tuition reimbursement and subsidies for professional development (e.g. conferences, seminars, courses)

We thank all candidates for applying, however only those shortlisted will be contacted for interviews. Candidates must be eligible to work in Canada to be considered.