Sport Services Attendant (Term Certain)
Top Benefits
About the role
Position Information
Position Title
Sport Services Attendant (Term Certain)
Position Summary
The Sport Services Attendant is an enthusiastic, customer-service focused position that is responsible for providing excellent customer experiences to all members and guests of the Gary W. Harris Canada Games Centre (GWHCGC) and all users of sport facilities and outdoor sports fields across the campus.
This position must develop a strong understanding of the business of the (GWHCGC) including facility layout, programming, user groups, facility bookings, public and special events schedules, with the ability to communicate any of these to all staff, members and guests. The Attendants perform all operations pertaining to user group bookings and events including equipment and technology set-up. The Attendant uses the scheduling and GWHCGC management software to complete key tasks at a very high standard and to make key customer service driven decisions to exceed the expectations of members and guests of the GWHCGC.
This position provides general support to all functional areas of the GWHCGC and in collaboration with the Coordinator and Lead Attendant ensures that safety, security, and emergency response is a top priority. The Attendant monitors the condition of all sporting equipment on a regular basis and alerts the Lead Attendant and/or Coordinator when maintenance and repairs are required as per established procedures. This position assists the Coordinator with a variety of initiatives and projects as required in support of excellence and innovation for our sports facilities and guests.
Position Responsibilities
Sport Services Operations & Customer Service
-
Monitors the condition of all sporting equipment on a regular basis and completes maintenance and repair requests for broken and damaged equipment as per established procedures.
-
Responsible for providing an excellent customer service experience to all members and guests of the GWHCGC and all sport facilities.
-
Develops a strong understanding of the business of the GWHCGC (including knowledge of facility layout, programs, facility bookings, public and special events schedules), to communicate appropriately with all members and guests of the GWHCGC.
-
Utilizes available software systems to facilitate operations and to execute service to members and guests.
-
Provides general support to all functional areas of the GWHCGC and in collaboration with the Lead Attendant and Coordinator ensures that safety, security, and emergency response is a top priority.
-
Responsible for the daily updating of arena user information on the Arena LCD screen.
-
Makes key customer service decisions that will exceed the expectations of members and guests of the GWHCGC.
-
Ensures the strict adherence to all procedures and expectations.
-
Inspects set-ups and acts on findings accordingly.
-
Signs off on daily tasks upon inspection.
-
Listens to client concerns with empathy and acts appropriately with an empowered and customer experience driven response.
-
Presents self in a professional manner at all times.
-
During peak periods and/or unexpected absences, the Sport Services Attendant will be trained to provide coverage for the Guest Services team and support the normal activity associated with the Guest Services Desk as required.
-
The Sport Services Attendant in collaboration with the Fitness & Sport Manager, Sports Services Operations Coordinator and the Lead Attendant ensure that safety, security, and emergency response is a top priority. Attendants are trained to help protect the health and safety of all guests, members and athletes through their awareness, proactivity, and response to a wide variety of situations in the GWHCGC.
-
Demonstrates safe work practices by completing monthly workplace inspections, participating in facility fire and emergency evacuation drills and ensuring safe work practices at the GWHCGC as per Red Deer Polytechnic Emergency Response Plan.
-
Will activate emergency procedures as needed or as directed by their supervisor.
Required Qualifications
-
High school diploma or equivalent to about 12 years of schooling
-
Ability to multi-task
-
Customer service background with above average oral communication skills
-
Proficient computer skills
-
Safety awareness
-
Technical knowledge and proficiency
Preferred Qualifications
Salary or Hourly?
Hourly
Salary
17.98
Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-121
Employment Type
Term-Certain Part-Time
Number of Vacancies
9
Desired Start Date
09/01/2025
Position End Date (if term-certain)
04/30/2026
FTE
Varies and is dependent upon needs of the department
Hours of Work
Varies, includes evenings and weekends
Open Date
08/01/2025
Close Date
Open Until Filled
Yes
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Required Documents
-
Cover Letter
-
Resume
Optional Documents
- References Names and Contact Information
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.
Sport Services Attendant (Term Certain)
Top Benefits
About the role
Position Information
Position Title
Sport Services Attendant (Term Certain)
Position Summary
The Sport Services Attendant is an enthusiastic, customer-service focused position that is responsible for providing excellent customer experiences to all members and guests of the Gary W. Harris Canada Games Centre (GWHCGC) and all users of sport facilities and outdoor sports fields across the campus.
This position must develop a strong understanding of the business of the (GWHCGC) including facility layout, programming, user groups, facility bookings, public and special events schedules, with the ability to communicate any of these to all staff, members and guests. The Attendants perform all operations pertaining to user group bookings and events including equipment and technology set-up. The Attendant uses the scheduling and GWHCGC management software to complete key tasks at a very high standard and to make key customer service driven decisions to exceed the expectations of members and guests of the GWHCGC.
This position provides general support to all functional areas of the GWHCGC and in collaboration with the Coordinator and Lead Attendant ensures that safety, security, and emergency response is a top priority. The Attendant monitors the condition of all sporting equipment on a regular basis and alerts the Lead Attendant and/or Coordinator when maintenance and repairs are required as per established procedures. This position assists the Coordinator with a variety of initiatives and projects as required in support of excellence and innovation for our sports facilities and guests.
Position Responsibilities
Sport Services Operations & Customer Service
-
Monitors the condition of all sporting equipment on a regular basis and completes maintenance and repair requests for broken and damaged equipment as per established procedures.
-
Responsible for providing an excellent customer service experience to all members and guests of the GWHCGC and all sport facilities.
-
Develops a strong understanding of the business of the GWHCGC (including knowledge of facility layout, programs, facility bookings, public and special events schedules), to communicate appropriately with all members and guests of the GWHCGC.
-
Utilizes available software systems to facilitate operations and to execute service to members and guests.
-
Provides general support to all functional areas of the GWHCGC and in collaboration with the Lead Attendant and Coordinator ensures that safety, security, and emergency response is a top priority.
-
Responsible for the daily updating of arena user information on the Arena LCD screen.
-
Makes key customer service decisions that will exceed the expectations of members and guests of the GWHCGC.
-
Ensures the strict adherence to all procedures and expectations.
-
Inspects set-ups and acts on findings accordingly.
-
Signs off on daily tasks upon inspection.
-
Listens to client concerns with empathy and acts appropriately with an empowered and customer experience driven response.
-
Presents self in a professional manner at all times.
-
During peak periods and/or unexpected absences, the Sport Services Attendant will be trained to provide coverage for the Guest Services team and support the normal activity associated with the Guest Services Desk as required.
-
The Sport Services Attendant in collaboration with the Fitness & Sport Manager, Sports Services Operations Coordinator and the Lead Attendant ensure that safety, security, and emergency response is a top priority. Attendants are trained to help protect the health and safety of all guests, members and athletes through their awareness, proactivity, and response to a wide variety of situations in the GWHCGC.
-
Demonstrates safe work practices by completing monthly workplace inspections, participating in facility fire and emergency evacuation drills and ensuring safe work practices at the GWHCGC as per Red Deer Polytechnic Emergency Response Plan.
-
Will activate emergency procedures as needed or as directed by their supervisor.
Required Qualifications
-
High school diploma or equivalent to about 12 years of schooling
-
Ability to multi-task
-
Customer service background with above average oral communication skills
-
Proficient computer skills
-
Safety awareness
-
Technical knowledge and proficiency
Preferred Qualifications
Salary or Hourly?
Hourly
Salary
17.98
Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-121
Employment Type
Term-Certain Part-Time
Number of Vacancies
9
Desired Start Date
09/01/2025
Position End Date (if term-certain)
04/30/2026
FTE
Varies and is dependent upon needs of the department
Hours of Work
Varies, includes evenings and weekends
Open Date
08/01/2025
Close Date
Open Until Filled
Yes
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Required Documents
-
Cover Letter
-
Resume
Optional Documents
- References Names and Contact Information
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.