Supervisor, Technical Writing
Top Benefits
About the role
Marketing Statement
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
Responsibilities
PRIMARY PURPOSE
Oversees the daily activities and workflow of technical writers and ensures staff follows standard documentation methods for BCRTC. Accountable for the preparation and technical writing of departmental and companywide policies, processes, procedures, manuals, and other types of documents. Ensures coordination of all effort within the technical writing team, distribution of workload and overall efficiency.
KEY ACCOUNTABILITIES
Prepares and maintains standards, procedures and templates for creation, review/approval and distribution of documentation.
Supervises the creation of a wide range of content, including policies, processes, procedures, guidelines and manuals, ensuring consistency and alignment with BCRTC content architecture.
Leads a team of technical writers, providing guidance, mentorship, and support to ensure the highest quality of work by managing the workload of the technical writing team, assigning tasks, setting priorities, and ensuring deadlines are met.
Manages the document control process for QMS controlled documents and ensures company standard processes are complied with by conducting quality assurance reviews of technical documentation to ensure compliance with applicable standards and requirements.
Identifies opportunities to streamline documentation processes and improves efficiency by considering scope of work done within a period and quality.
Works with Documents & Records Management Manager and stakeholders to continuously improve the existing documentation and content management sites. Ensures content is produced with a consistent feel and organization and to make it as easy as possible for users to quickly find the information they need.
Collaborates with stakeholders to distill complex information into clear documentation and support content with visuals and diagrams.
Maintains active documents on SharePoint and collaborates with Records Management Group and project/functional teams for documentation of external origin.
Implements feedback mechanisms to gather input from users and stakeholders for continuous improvement.
Supervises reporting staff, providing leadership for hiring, training and development, coaching, performance planning and review and all other people management.
Qualifications
EDUCATION AND EXPERIENCE
The requirements for this job are acquired through a post-secondary college diploma in a relevant discipline (e.g., Business Analysis and Process Management, Information Management, Quality Assurance), plus five years of experience in technical writing, with at least 2 years in a leadership or supervisory role. Experience in the transportation or engineering industry is an asset.
OTHER REQUIREMENTS
Knowledge of document lifecycle and asset lifecycle.
Knowledge using a content management system (CMS) or similar knowledge management systems to organize and create documentation.
Working knowledge of common methods of information retrieval, knowledge transfer, and information structuring.
Solid verbal and written communication skills and strong presentation skills
Excellent planning and organizational skills with great attention to detail
Solid problem-solving and analytical skills
Solid leadership, development and team building skills to provide direction to reporting staff.
Ability to work with XML language as well as O365 Apps such as Power Automate/Power Apps and Power BI.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Resident
This position works predominately on-site
Rate of Pay
The salary for this position ranges from $75,600 - $113,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: June 12, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
Supervisor, Technical Writing
Top Benefits
About the role
Marketing Statement
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
Responsibilities
PRIMARY PURPOSE
Oversees the daily activities and workflow of technical writers and ensures staff follows standard documentation methods for BCRTC. Accountable for the preparation and technical writing of departmental and companywide policies, processes, procedures, manuals, and other types of documents. Ensures coordination of all effort within the technical writing team, distribution of workload and overall efficiency.
KEY ACCOUNTABILITIES
Prepares and maintains standards, procedures and templates for creation, review/approval and distribution of documentation.
Supervises the creation of a wide range of content, including policies, processes, procedures, guidelines and manuals, ensuring consistency and alignment with BCRTC content architecture.
Leads a team of technical writers, providing guidance, mentorship, and support to ensure the highest quality of work by managing the workload of the technical writing team, assigning tasks, setting priorities, and ensuring deadlines are met.
Manages the document control process for QMS controlled documents and ensures company standard processes are complied with by conducting quality assurance reviews of technical documentation to ensure compliance with applicable standards and requirements.
Identifies opportunities to streamline documentation processes and improves efficiency by considering scope of work done within a period and quality.
Works with Documents & Records Management Manager and stakeholders to continuously improve the existing documentation and content management sites. Ensures content is produced with a consistent feel and organization and to make it as easy as possible for users to quickly find the information they need.
Collaborates with stakeholders to distill complex information into clear documentation and support content with visuals and diagrams.
Maintains active documents on SharePoint and collaborates with Records Management Group and project/functional teams for documentation of external origin.
Implements feedback mechanisms to gather input from users and stakeholders for continuous improvement.
Supervises reporting staff, providing leadership for hiring, training and development, coaching, performance planning and review and all other people management.
Qualifications
EDUCATION AND EXPERIENCE
The requirements for this job are acquired through a post-secondary college diploma in a relevant discipline (e.g., Business Analysis and Process Management, Information Management, Quality Assurance), plus five years of experience in technical writing, with at least 2 years in a leadership or supervisory role. Experience in the transportation or engineering industry is an asset.
OTHER REQUIREMENTS
Knowledge of document lifecycle and asset lifecycle.
Knowledge using a content management system (CMS) or similar knowledge management systems to organize and create documentation.
Working knowledge of common methods of information retrieval, knowledge transfer, and information structuring.
Solid verbal and written communication skills and strong presentation skills
Excellent planning and organizational skills with great attention to detail
Solid problem-solving and analytical skills
Solid leadership, development and team building skills to provide direction to reporting staff.
Ability to work with XML language as well as O365 Apps such as Power Automate/Power Apps and Power BI.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Resident
This position works predominately on-site
Rate of Pay
The salary for this position ranges from $75,600 - $113,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: June 12, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.