Home Instead is one of the largest in-home care providers in the world.

We are seeking an Administrative Generalist who will provide essential support to various operational functions through a broad range of administrative responsibilities. This role is key to maintaining workflow efficiency and ensuring coordination across departments, including acting as a liaison to the corporate head office. This position reports and takes directions from the Service Manager.

Key Responsibilities

• Process client leads and opportunities using Salesforce
• Support Care Consultations through appointment setting and data entry
• Utilize WellSky**,** the client and Care Pro database, for record management and updates
• Assist with applicant processing, onboarding of new employees, and orientation coordination
• Support engagement initiatives for experienced Care Pros
• Assist with internal presentations and community relationship-building initiatives
• Serve as a liaison with the corporate head office to ensure clear communication and alignment on administrative matters
• Perform other administrative tasks assigned to support the Service Manager and team

Education/Experience Requirements:

• Post-secondary credentials in a related field
• One year of business-related experience (an equivalent combination of education and work experience may be considered)
• Knowledge of the Health Services System is a definite asset
• Must possess a valid driver’s license
• Proficiency in both official languages is preferred
• Must have an understanding of and uphold the policies and procedures established byThe Company(d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, CAREPros and Community Parters
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting

Please apply through Indeed.

We encourage applications from all qualified applicants. When requested, we will accommodate people with disabilities at all stages of the recruitment assessment and hiring process

If you are passionate about making a difference in the lives of others and meet the qualifications, we encourage you to apply!

Each Home Instead® office is an independently owned and operated franchise of Home Instead, Inc., an Honor company. © 2024 Home Instead, Inc

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 35 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person