Top Benefits
About the role
The Front Desk Agent is a key member of the Guest Services team responsible for checking guests in and out of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
The Front Desk Agent is typically the guest's first interaction with the Hotel so we need to make sure it is consistently a positive one.
Duties and Responsibilities:
- Check-in and check-out hotel guests in a confident, professional, and friendly manner.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items as listed on self checklists.
- Ensure proper credit card procedures are fallowed at all times to include credit card swipe at check-in and when needed for incidentals.
- Adhere to all cashiering procedures: open, secure and balance out at end of day shift.
- Advise guest of any messages, mail, fax, etc. received for them.
- Communicate service and amenities of the hotel to guests.
- Take, record and relay messages accurately, completely and legibly.
- Accept and record wake-up call requests.
- Communicate pertinent guests information to designated departments/ personnel.
- Provide Concierge service- fluent knowledge of local restaurants, special events, city attractions, and guests amenities.
- Knowledgeable of hotel fire and emergency procedures.
- Keep the front desk as well as lobby areas clean and well organized.
- Assist with reservations calls in a professional manner.
- Legibly document maintenance needs in front desk log and submit to Managers.
- Produce daily reports for departments and managers.
Full-time and Part-time available
Job Types: Full-time, Permanent
Pay: From $15.65 per hour
Benefits:
- Extended health care
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Work Location: In person
About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
Top Benefits
About the role
The Front Desk Agent is a key member of the Guest Services team responsible for checking guests in and out of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
The Front Desk Agent is typically the guest's first interaction with the Hotel so we need to make sure it is consistently a positive one.
Duties and Responsibilities:
- Check-in and check-out hotel guests in a confident, professional, and friendly manner.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items as listed on self checklists.
- Ensure proper credit card procedures are fallowed at all times to include credit card swipe at check-in and when needed for incidentals.
- Adhere to all cashiering procedures: open, secure and balance out at end of day shift.
- Advise guest of any messages, mail, fax, etc. received for them.
- Communicate service and amenities of the hotel to guests.
- Take, record and relay messages accurately, completely and legibly.
- Accept and record wake-up call requests.
- Communicate pertinent guests information to designated departments/ personnel.
- Provide Concierge service- fluent knowledge of local restaurants, special events, city attractions, and guests amenities.
- Knowledgeable of hotel fire and emergency procedures.
- Keep the front desk as well as lobby areas clean and well organized.
- Assist with reservations calls in a professional manner.
- Legibly document maintenance needs in front desk log and submit to Managers.
- Produce daily reports for departments and managers.
Full-time and Part-time available
Job Types: Full-time, Permanent
Pay: From $15.65 per hour
Benefits:
- Extended health care
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Work Location: In person
About Marriott International
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/