About the role
Summary
The Operations Coordinator role is completely virtual and part time. The core reason for this role is to facilitate coverage for impacted visits (both future and current week). Effective, efficient and easy to follow systems and tools are in place for the success of this task. Secondly, ensuring all tools are accurate and up to date.
The duties for this role include planning schedule coverage for impacted visits as it is needed, updating internal tools and creating reports, interacting with clients and staff (via email and/or phone) as needed, being back up to our Operations/Admin when she is away [Which means processing the daily visit summaries which are submitted by staff for the clients], and working on occasional projects that increase efficiencies and the effectiveness of the office.
The Operations Coordinator’s unique contribution means that the regular schedule of visits to our seniors remains predictable and enjoyable. Their companion Friends can fulfill their desire to bring joy and attention to their seniors. The ripple affect is the comfort and peace of mind of the families, who are relying on A Friend Indeed’s regular visits to their aging loved one, so they can refresh and refill themselves in their caregiver role.
How To Apply
For more information about the position and how to apply, go to:
www.https://www.getafriendindeed.com/puzzlesolver
Responsibilities
1. Manage and upkeep internal tools.
- Tools are in MS Excel, Outlook, OneDrive, Google Drive and MS Access
- Ensure accuracy and clarity
2. Provide great Customer Service.
- Receive and process requests passed along from Clients by the Operations Admin (OA) to the OC for short term changes (Impacts to visits during the Current Week) to their regular existing schedule.
- Receive and process requests from Clients wanting additional visits or long-term change to their regular existing schedule.
3. Follow Planning Process System for covering impacted visits and fulfill assigned responsibilities.
4. Provide great Employee Support
- Receive requests from employees wanting short term change (Impacts to visits during Current Week) to their regular existing schedule.
- Receives and manage questions from employees.
- Provide clear and timely responses. Documenting and communicating changes/adjustments accordingly.
5. Receive and provide timely and effective communication with Operations Manager and the Operations/Admin
- Updates, issues, improvements, and request for approvals
- Attend virtual meetings (Weekly Friday Huddles)
6. Professional tone and management of role and virtual workspace
- Create clear, concise and accurate communication via email or phone.
- Manage emails
- Ensure all notes and tools are clearly updated and info is understood and appropriately dated.
- Complete all arrangements and communications for visit impacts and keep virtual workspace organized.
7. Act as back up Operations/Admin when current Operations/Admin is ill or away.
8. Bring attention to any deficits or issues within the system and offer recommendations for solutions and bring attention to opportunities to improve the system and offer recommendations.
Necessary Skills and Attributes
Essential:
Excellent problem solving/analytical skills
High attention to detail
Great customer service
Great communication skills, both verbal and written
A “self-starter”
Availability during weekdays Monday - Friday
Honest, ethical with high performance standards
Working knowledge of MS Office in PC environment
Desirable:
Experience in similar role
Experience working with similar customers
How To Apply
For more information about the position and how to apply, go to:
www.getafriendindeed.com/puzzlesolver
About the role
Summary
The Operations Coordinator role is completely virtual and part time. The core reason for this role is to facilitate coverage for impacted visits (both future and current week). Effective, efficient and easy to follow systems and tools are in place for the success of this task. Secondly, ensuring all tools are accurate and up to date.
The duties for this role include planning schedule coverage for impacted visits as it is needed, updating internal tools and creating reports, interacting with clients and staff (via email and/or phone) as needed, being back up to our Operations/Admin when she is away [Which means processing the daily visit summaries which are submitted by staff for the clients], and working on occasional projects that increase efficiencies and the effectiveness of the office.
The Operations Coordinator’s unique contribution means that the regular schedule of visits to our seniors remains predictable and enjoyable. Their companion Friends can fulfill their desire to bring joy and attention to their seniors. The ripple affect is the comfort and peace of mind of the families, who are relying on A Friend Indeed’s regular visits to their aging loved one, so they can refresh and refill themselves in their caregiver role.
How To Apply
For more information about the position and how to apply, go to:
www.https://www.getafriendindeed.com/puzzlesolver
Responsibilities
1. Manage and upkeep internal tools.
- Tools are in MS Excel, Outlook, OneDrive, Google Drive and MS Access
- Ensure accuracy and clarity
2. Provide great Customer Service.
- Receive and process requests passed along from Clients by the Operations Admin (OA) to the OC for short term changes (Impacts to visits during the Current Week) to their regular existing schedule.
- Receive and process requests from Clients wanting additional visits or long-term change to their regular existing schedule.
3. Follow Planning Process System for covering impacted visits and fulfill assigned responsibilities.
4. Provide great Employee Support
- Receive requests from employees wanting short term change (Impacts to visits during Current Week) to their regular existing schedule.
- Receives and manage questions from employees.
- Provide clear and timely responses. Documenting and communicating changes/adjustments accordingly.
5. Receive and provide timely and effective communication with Operations Manager and the Operations/Admin
- Updates, issues, improvements, and request for approvals
- Attend virtual meetings (Weekly Friday Huddles)
6. Professional tone and management of role and virtual workspace
- Create clear, concise and accurate communication via email or phone.
- Manage emails
- Ensure all notes and tools are clearly updated and info is understood and appropriately dated.
- Complete all arrangements and communications for visit impacts and keep virtual workspace organized.
7. Act as back up Operations/Admin when current Operations/Admin is ill or away.
8. Bring attention to any deficits or issues within the system and offer recommendations for solutions and bring attention to opportunities to improve the system and offer recommendations.
Necessary Skills and Attributes
Essential:
Excellent problem solving/analytical skills
High attention to detail
Great customer service
Great communication skills, both verbal and written
A “self-starter”
Availability during weekdays Monday - Friday
Honest, ethical with high performance standards
Working knowledge of MS Office in PC environment
Desirable:
Experience in similar role
Experience working with similar customers
How To Apply
For more information about the position and how to apply, go to:
www.getafriendindeed.com/puzzlesolver