Looking for a career in the medical industry? We're the largest ophthalmic distributor of eye care instrumentation and associated products to eye care professionals in Canada. We are seeking new talent to join our team at INNOVA’s Toronto Head Office. Join us, learn more about our industry and be part of a high-performance team.

INNOVA is Canada's largest distributor of ophthalmic instruments, with products ranging from diagnostic equipment to treatment lasers. We have a team of dedicated employees that have been instrumental to our growth and provide exceptional customer service.

We work hard but we like to have FUN too! We have regular lunches, birthday and team celebrations, summer BBQs, and many more events with our team. We like to celebrate!

We have an excellent opportunity for a customer focused, detail oriented, highly organized, motivated self starter to play an important role within our Order Fulfilment Team supporting our customers and team. If you are customer centric, enjoy working in a supportive team environment then you will enjoy working with our team.

The Scheduling/Fulfilment Coordinator is responsible to ensure fluid coordination of all capital equipment sales from order stage to delivery, to installation, to final billing to support our French customers.

WHO ARE YOU?

You thrive under pressure; pay attention to the details and have the ability to multi-task multiple orders at varying stages of the capital ordering process. You have perfected the art of communication, both written and verbal as these skills are vital in responding to various INNOVA stakeholders, both internal and external. You are able to demonstrate exceptional organizational skills that enables you to work efficiently and concisely creating a seamless experience for INNOVA’s customers and inside stakeholders. You take ownership for the work you do.

KEY RESPONSIBILITIES

• Support high-end customer sales from order acceptance to final installation
• Support all internal customers who are involved with the sale, installation and after sale process
• Manage 40+ high-end sales simultaneously
• Problem solve directly with internal and external customers in a professional, efficient and timely manner
• Coordinate and manage orders determining the installation timeline based on inventory availability
• Coordinate and manage orders determining the installation timeline based on resource availability to;
• Coordinate and schedule the fulfilment of orders with Operations team
• Coordinate and schedule the order installation directly with the customer
• Coordinate and schedule the installation with internal Service Department
• Work in accordance with the company’s mission, vision & values, health and safety policies and procedures and loss prevention
• Perform other required and defined duties assigned by the department supervisor

KEY REQUIREMENTS:

• Excellent communication skills, both verbal and written
• College diploma or University degree and/or equivalent work experience
• Minimum 2 years in related field
• Experience with a distribution module in an ERP system
• Work well under pressure in fast paced environment
• Excellent customer service skills
• Strong problem-solving skills
• Exceptional organizational skills is a must
• Ability to review/decipher/calculate inventory levels, allocations, and availability
• Able to differentiate between independent decision making and escalation situations
• Manage and balance workload independently in timely manner
• Works well independently and in a team environment

INNOVA is an equal opportunity employer. We are committed to fostering a diverse, equitable, and inclusive workplace where our team members feel valued, respected, and supported. We understand that diverse backgrounds, abilities, and experiences will continue to strengthen our business. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purposed of providing an accessible candidate experience.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• How would you rate your organizational skills on a scale of 1 to 10. 1 being little to no organizational skills and 10 being exceptional organizational skills.

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• working with a distribution module in an ERP system: 1 year (required)
• Order fulfillment: 2 years (required)
• calculating virtual inventory levels: 1 year (required)

Work Location: Hybrid remote in North York, ON

Application deadline: 2025-06-09
Expected start date: 2025-06-23