Downtown Office Indoor Guest Services Representative
Top Benefits
About the role
Please apply directly on Whitewater's website - employment page.
Job Title: Downtown Office Indoor Guest Services Representative
Location: Nelson Office
Department: Indoor Guest Services
Reports to: Indoor Guest Services Supervisor/Financial Controller/Indoor Operations Manager
Employment Status/Type: Seasonal - Part-time (July – November), Full-Time (December to April)
Compensation: $17.85
____________________________________________________________________________
JOB SYNOPSIS:
As a downtown office Indoor Guest Service Representative, you are responsible for enhancing the experience of our guests’ day at the Whitewater office. You are responsible for answering the phone, selling season passes, ticketed products & snow school lessons, keeping the office tidy and presentable for guests, reconciling daily sales, keeping retail stock organized, helping to account with daily tasks and other duties to ensure our Guests have a safe and enjoyable visit. You will act as an information resource for our guests in the Nelson area. Your interaction with our guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater. You will also assist the downtown office team with any other tasks that may be needed.
SUMMARY OF RESPONSIBILITIES:
- Ensuring the efficient operation and presentation of the Downtown office which includes inside, outside and the shared workspaces.
- Guest Relations including managing main phone line and email inquiries
- Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.
- Sale of season passes, tickets, programs, & services, retail items and managing inventory
- Assist with the sale of snow school programs
- Tracking and returning lost & found Items
- Cash handling (opening and closing duties)
- Managing of shipping and receiving of resort goods and packages both externally and internally
- Supporting the accounting team with tasks as needed, during slow periods
- Keep retail products organized and displayed to standard and support with monthly inventory counts.
- General administrative duties as needed at the office.
- Daily/Weekly Cleaning checklist to ensure the office is ready for guests.
- Support Sales & Marketing with event registration.
- Champion a sustainable approach in daily operations, planning, and development.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Maintain current knowledge of legal standards pertaining to waivers, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Proficient with Microsoft Office.
- Cash handling experience.
- At least one year of industry experience would be an asset.
- Must be willing to travel to the mountains as well as work weekends and holidays as required.
SKILLS & ABILITIES:
- Exceptional Guest Service skills.
- Detail-oriented and multi-tasker.
- Ability to work independently and take initiative.
- Must be able to lift 50 pounds.
Please note: A current criminal records check will be required as part of the hiring process.
Job Types: Full-time, Part-time, Seasonal
Pay: $17.85 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
About Whitewater Ski Resort
Located just outside Nelson BC, on BC's famous Powder Highway, Whitewater Ski Resort is renowned for receiving over 12 metres/40 feet of light, dry powder snow every season. The best thing about the big snow fall is you don't have to make room for the big crowds which are common to other BC ski resorts.
With its legendary deep powder and endless terrain, Whitewater Ski Resort attracts attention from across Canada and around the world. Over 623 metres/2044 feet of steeps, deeps, chutes, bowls, and glades are all there, beneath the ski resort's majestic Ymir Peak.
Aside from the incredible powder, Whitewater Ski Resort's other hidden gem is the food. With an eclectic menu and fresh housemade ingredients, it's no wonder why Ski Magazine rated us #2 in the "Top 10 Best Ski Resort Cafeterias" for 2011.
Whitewater is all about the feels. The feeling of fresh turns with your neighbours, the feeling of good food after a long day of powder shredding and the feeling of being disconnected to reconnect. Whitewater offers low key vibes of community driven mountain people without the distraction of wifi or cell service. So prepare yourself to unplug, fuel up and enjoy because at Whitewater high fives are free, and encouraged.
Downtown Office Indoor Guest Services Representative
Top Benefits
About the role
Please apply directly on Whitewater's website - employment page.
Job Title: Downtown Office Indoor Guest Services Representative
Location: Nelson Office
Department: Indoor Guest Services
Reports to: Indoor Guest Services Supervisor/Financial Controller/Indoor Operations Manager
Employment Status/Type: Seasonal - Part-time (July – November), Full-Time (December to April)
Compensation: $17.85
____________________________________________________________________________
JOB SYNOPSIS:
As a downtown office Indoor Guest Service Representative, you are responsible for enhancing the experience of our guests’ day at the Whitewater office. You are responsible for answering the phone, selling season passes, ticketed products & snow school lessons, keeping the office tidy and presentable for guests, reconciling daily sales, keeping retail stock organized, helping to account with daily tasks and other duties to ensure our Guests have a safe and enjoyable visit. You will act as an information resource for our guests in the Nelson area. Your interaction with our guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater. You will also assist the downtown office team with any other tasks that may be needed.
SUMMARY OF RESPONSIBILITIES:
- Ensuring the efficient operation and presentation of the Downtown office which includes inside, outside and the shared workspaces.
- Guest Relations including managing main phone line and email inquiries
- Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.
- Sale of season passes, tickets, programs, & services, retail items and managing inventory
- Assist with the sale of snow school programs
- Tracking and returning lost & found Items
- Cash handling (opening and closing duties)
- Managing of shipping and receiving of resort goods and packages both externally and internally
- Supporting the accounting team with tasks as needed, during slow periods
- Keep retail products organized and displayed to standard and support with monthly inventory counts.
- General administrative duties as needed at the office.
- Daily/Weekly Cleaning checklist to ensure the office is ready for guests.
- Support Sales & Marketing with event registration.
- Champion a sustainable approach in daily operations, planning, and development.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Maintain current knowledge of legal standards pertaining to waivers, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Proficient with Microsoft Office.
- Cash handling experience.
- At least one year of industry experience would be an asset.
- Must be willing to travel to the mountains as well as work weekends and holidays as required.
SKILLS & ABILITIES:
- Exceptional Guest Service skills.
- Detail-oriented and multi-tasker.
- Ability to work independently and take initiative.
- Must be able to lift 50 pounds.
Please note: A current criminal records check will be required as part of the hiring process.
Job Types: Full-time, Part-time, Seasonal
Pay: $17.85 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
About Whitewater Ski Resort
Located just outside Nelson BC, on BC's famous Powder Highway, Whitewater Ski Resort is renowned for receiving over 12 metres/40 feet of light, dry powder snow every season. The best thing about the big snow fall is you don't have to make room for the big crowds which are common to other BC ski resorts.
With its legendary deep powder and endless terrain, Whitewater Ski Resort attracts attention from across Canada and around the world. Over 623 metres/2044 feet of steeps, deeps, chutes, bowls, and glades are all there, beneath the ski resort's majestic Ymir Peak.
Aside from the incredible powder, Whitewater Ski Resort's other hidden gem is the food. With an eclectic menu and fresh housemade ingredients, it's no wonder why Ski Magazine rated us #2 in the "Top 10 Best Ski Resort Cafeterias" for 2011.
Whitewater is all about the feels. The feeling of fresh turns with your neighbours, the feeling of good food after a long day of powder shredding and the feeling of being disconnected to reconnect. Whitewater offers low key vibes of community driven mountain people without the distraction of wifi or cell service. So prepare yourself to unplug, fuel up and enjoy because at Whitewater high fives are free, and encouraged.