Guest Services Representative - Seasonal - Full/ Part Time
Top Benefits
About the role
Seasonal (Seasonal)
WHAT’S IN IT FOR ME?
- Free gondola, Explore park, and Blue Mountain private beach access;
- Discounted recreation & golf you can share with your friends. Enjoy zip lines, ropes courses, Ridge Runner and more;
- Staff discounts on meals & Starbucks treats;
- Retail savings at Burton, North Face, Red Devil Sports, and more!
WHAT’S IN IT FOR ME?
- Hourly rate of $18.25
- Start date – June 20, 2025 to September 1, 2025 (possibly to extend)
- Full Time and Part Time Hours:
- Full-Time: Average 4-5 shifts per week
- Part-Time: 2-3 shifts per week
- Shifts anywhere from 8:15am to 9:00pm; weekend work required
WHAT WILL I BE DOING? The Guest Services Representative will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. This position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.
- Handling sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
- Offering products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kid’s camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
- Promoting, encouraging, and administering season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)
- Lost and Found: Assisting guests with lost/found/stolen inquiries, in person, on the phone or via the L&F email, utilizing the Property Database for tracking.
- Supporting our guests in navigating our virtual communication platforms.
WHAT DO WE NEED FROM YOU?
- Excellent customer service, interpersonal and communication skills
- Extensive computer experience and technical skill required. Comfortable working on computers and learning new software programs.
- Experience handling money
- Ability to work independently, multi-task and troubleshoot
- Team oriented with an energetic, friendly, cheerful and animated demeanor
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
About Blue Mountain Resort
Blue Mountain is Ontario's largest four season resort nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. With thousands of yearly visitors, 43 ski and snowboard trails, and over 30km of hiking trails, there's no shortage of fun all around our mountain. Visit us to explore our welcoming pedestrian village, our summer Adventure Park with over 15 outdoor summer activities, or our over 365 acres of skiable terrain in the winter.
As a proud member of Alterra Mountain Company, we are driven by a commitment to excellence and have a passion for creating an environment where life-long memories are made. Whether you're seeking a seasonal job or year-round career, Blue provides the platform for you to succeed. Here, your office can be the ski hill or hiking trail, and your colleagues become lifelong friends who share in your passions. Blue offers more than just tasks and shifts- it's about building connections and working in a space where you can thrive both personally and professionally.
We are consistently searching for talented people to join our seasonal or year-round teams. For a full list of employee benefits, including free skiing for you and your crew, career advancement opportunities, and student support programs, please visit our website to apply today.
Guest Services Representative - Seasonal - Full/ Part Time
Top Benefits
About the role
Seasonal (Seasonal)
WHAT’S IN IT FOR ME?
- Free gondola, Explore park, and Blue Mountain private beach access;
- Discounted recreation & golf you can share with your friends. Enjoy zip lines, ropes courses, Ridge Runner and more;
- Staff discounts on meals & Starbucks treats;
- Retail savings at Burton, North Face, Red Devil Sports, and more!
WHAT’S IN IT FOR ME?
- Hourly rate of $18.25
- Start date – June 20, 2025 to September 1, 2025 (possibly to extend)
- Full Time and Part Time Hours:
- Full-Time: Average 4-5 shifts per week
- Part-Time: 2-3 shifts per week
- Shifts anywhere from 8:15am to 9:00pm; weekend work required
WHAT WILL I BE DOING? The Guest Services Representative will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. This position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.
- Handling sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
- Offering products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kid’s camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
- Promoting, encouraging, and administering season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)
- Lost and Found: Assisting guests with lost/found/stolen inquiries, in person, on the phone or via the L&F email, utilizing the Property Database for tracking.
- Supporting our guests in navigating our virtual communication platforms.
WHAT DO WE NEED FROM YOU?
- Excellent customer service, interpersonal and communication skills
- Extensive computer experience and technical skill required. Comfortable working on computers and learning new software programs.
- Experience handling money
- Ability to work independently, multi-task and troubleshoot
- Team oriented with an energetic, friendly, cheerful and animated demeanor
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
About Blue Mountain Resort
Blue Mountain is Ontario's largest four season resort nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. With thousands of yearly visitors, 43 ski and snowboard trails, and over 30km of hiking trails, there's no shortage of fun all around our mountain. Visit us to explore our welcoming pedestrian village, our summer Adventure Park with over 15 outdoor summer activities, or our over 365 acres of skiable terrain in the winter.
As a proud member of Alterra Mountain Company, we are driven by a commitment to excellence and have a passion for creating an environment where life-long memories are made. Whether you're seeking a seasonal job or year-round career, Blue provides the platform for you to succeed. Here, your office can be the ski hill or hiking trail, and your colleagues become lifelong friends who share in your passions. Blue offers more than just tasks and shifts- it's about building connections and working in a space where you can thrive both personally and professionally.
We are consistently searching for talented people to join our seasonal or year-round teams. For a full list of employee benefits, including free skiing for you and your crew, career advancement opportunities, and student support programs, please visit our website to apply today.