Top Benefits
About the role
The Opportunity
We’re on the hunt for an experienced registry professional with advanced knowledge, exceptional sales and service skills, and a drive to make every member interaction outstanding.
This is not your average front-counter gig. As a Registry Agent 4, you’ll be the go-to expert for both members and business clients, someone who can handle complex files, lead with confidence, and support our team’s success in every transaction. You bring sharp attention to detail, a strong understanding of policy, and a friendly, can-do attitude that sets the tone for excellence in our centres.
If you’re ready to be a subject-matter expert, sales champion, and member hero all in one—we’d love to meet you.
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 in health and wellness spending accounts.
- Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching).
- Great AMA discounts like 50% off memberships, driver education programs, and registry services.
- Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.
- Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 additional vacation weeks.
Who You Are
- You’re passionate about providing expert-level service and thrive in high-volume, fast-paced environments.
- You’re highly organized, detailed, and can handle complex registry transactions with accuracy and ease.
- You take ownership of problems and see them through to solution—especially when it comes to business clients or escalated member issues.
- You’re a team player who helps others shine, leads by example, and jumps in when support is needed.
- You know how to sell the right service at the right time and see every member interaction as an opportunity to build trust.
- You’ve got experience with business accounts, CORES, fleet bundles, and corporate registries—and you’re the one others go to for advice.
- You’re not just good with people—you’re great with people. Whether it’s a new member, a longtime business client, or a teammate, you make everyone feel welcome.
How You’ll Make an Impact
- Complete registries, membership, product and service transactions – accurately, confidentially and in a timely manner.
- Deliver exceptional sales and service, meeting or exceeding revenue and satisfaction targets.
- Act as a knowledge leader in registry operations, guiding members, team members, and business clients through policies and procedures.
- Manage complex member and business inquiries with professionalism, privacy compliance, and an eye for detail.
- Support operational excellence by following protocols, upholding audit standards, and promoting our brand with pride.
- Champion AMA Driver Education, Membership, and Registry services—helping connect the dots for members across our offerings.
- Proactively build and maintain strong relationships with government contacts and internal partners to support smooth operations.
What You Bring to the Table
- You’re at least 18 years old and hold a high school diploma (post-secondary education is a bonus!).
- You have a current Police Information Check (PIC).
- You have proven experience in Alberta Registries, ideally with advanced-level certification.
- You have or are willing to complete the following certifications:
- Basic Registries
- Alberta Health Care Insurance Plan
- Alberta Organ and Tissue Donor Registry
- Commissioner for Oaths
- Corporate Registry Level II (Level III an asset)
- Personal Property (APPRES)
- You’ve completed or are willing to complete training in:
- Driver Education Sales
- AMA Membership
- Provincial Call Flow
- Sales, Customer Service, and Conflict Resolution
- Business Accounts and Sales Skills
- You’re proficient in AMA and Service Alberta systems and can interpret and apply policy confidently and accurately.
- You’re comfortable acting as a resource to peers, supporting learning, and ensuring alignment with AMA and GOA standards.
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to ensure you feel supported throughout your journey with us.
WORK MODEL:
In-Office
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Top Benefits
About the role
The Opportunity
We’re on the hunt for an experienced registry professional with advanced knowledge, exceptional sales and service skills, and a drive to make every member interaction outstanding.
This is not your average front-counter gig. As a Registry Agent 4, you’ll be the go-to expert for both members and business clients, someone who can handle complex files, lead with confidence, and support our team’s success in every transaction. You bring sharp attention to detail, a strong understanding of policy, and a friendly, can-do attitude that sets the tone for excellence in our centres.
If you’re ready to be a subject-matter expert, sales champion, and member hero all in one—we’d love to meet you.
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 in health and wellness spending accounts.
- Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching).
- Great AMA discounts like 50% off memberships, driver education programs, and registry services.
- Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.
- Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 additional vacation weeks.
Who You Are
- You’re passionate about providing expert-level service and thrive in high-volume, fast-paced environments.
- You’re highly organized, detailed, and can handle complex registry transactions with accuracy and ease.
- You take ownership of problems and see them through to solution—especially when it comes to business clients or escalated member issues.
- You’re a team player who helps others shine, leads by example, and jumps in when support is needed.
- You know how to sell the right service at the right time and see every member interaction as an opportunity to build trust.
- You’ve got experience with business accounts, CORES, fleet bundles, and corporate registries—and you’re the one others go to for advice.
- You’re not just good with people—you’re great with people. Whether it’s a new member, a longtime business client, or a teammate, you make everyone feel welcome.
How You’ll Make an Impact
- Complete registries, membership, product and service transactions – accurately, confidentially and in a timely manner.
- Deliver exceptional sales and service, meeting or exceeding revenue and satisfaction targets.
- Act as a knowledge leader in registry operations, guiding members, team members, and business clients through policies and procedures.
- Manage complex member and business inquiries with professionalism, privacy compliance, and an eye for detail.
- Support operational excellence by following protocols, upholding audit standards, and promoting our brand with pride.
- Champion AMA Driver Education, Membership, and Registry services—helping connect the dots for members across our offerings.
- Proactively build and maintain strong relationships with government contacts and internal partners to support smooth operations.
What You Bring to the Table
- You’re at least 18 years old and hold a high school diploma (post-secondary education is a bonus!).
- You have a current Police Information Check (PIC).
- You have proven experience in Alberta Registries, ideally with advanced-level certification.
- You have or are willing to complete the following certifications:
- Basic Registries
- Alberta Health Care Insurance Plan
- Alberta Organ and Tissue Donor Registry
- Commissioner for Oaths
- Corporate Registry Level II (Level III an asset)
- Personal Property (APPRES)
- You’ve completed or are willing to complete training in:
- Driver Education Sales
- AMA Membership
- Provincial Call Flow
- Sales, Customer Service, and Conflict Resolution
- Business Accounts and Sales Skills
- You’re proficient in AMA and Service Alberta systems and can interpret and apply policy confidently and accurately.
- You’re comfortable acting as a resource to peers, supporting learning, and ensuring alignment with AMA and GOA standards.
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to ensure you feel supported throughout your journey with us.
WORK MODEL:
In-Office
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!