Who you are

• You are a dedicated IT professional with strong troubleshooting skills ready to provide technical solutions for our partners and potential clients, while also supporting the continuous improvement and development of the platform
• You thrive in dynamic environments, have a strong technical mindset, and the ability to work independently as well as collaboratively within a team
• You have a solid understanding of web-based technology, excellent communication skills, and take pride in managing project frameworks and timelines
• Solid understanding of the network protocols necessary for web development (HTTP, TLS, TCP)
• Understanding of core Unix concepts (threading, processes, memory)
• Development experience with scripting languages (Ideally Python, Perl, PHP, Ruby)
• Able to write clean and functional HTML / CSS / Javascript without relying on frameworks
• Experience working with complex relational databases
• Familiarity working with third party APIs and documentation
• CMS management experience
• Familiarity with video encoding and live streaming service considered an asset
• Understanding of tracking/conversion pixels and cookies
• Understanding modern web tracking technologies and network stacks
• Understanding the difference between Native and Web applications
• Experience in a multi-channel environment (Phone/Slack/Email)
• Effective communication & problem solving skills
• Minimum 3 years industry experience
• BSc in Science, Math, Engineering, or related considered an asset
• Proven software implementation experience in a SaaS or web-based environment
• Managing CMS systems like Wordpress, Drupal, etc
• Basic knowledge of third-party campaign management platforms like Facebook Ads Manager, Twitter Ads, and AdWords is a plus

What the job involves

• In this role, not only will you be responsible for working closely with our clients and internal teams with prompt, friendly, and accurate service, but you will also get your hands dirty identifying and fixing bugs, developing product features and solving integration issues
• Quickly master the Tradable Bits platform and know the ins-and-outs of our complex, evolving technology
• Collaborate closely with the Business Development and Customer Success Teams to prioritize the client experience and streamline the resolution of any client concerns, as well as identify any bugs on the platform impacting its usability
• Provide detailed specifications for proposed solutions including time and scope involved
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid, and complete information to our partners
• Work alongside Development Team in developing new product features, integrations, improvements, and bug fixes
• Write high quality code covering everything from the database to front-end
• Support clients with their fan-engagement/digital activation campaigns via CSS and JavaScript customization, as well as identify and collaborate on new opportunities to leverage the existing functionality of the platform in order to help them achieve success
• Work adjusted hours for one week a month to provide coverage for our APAC partners

Benefits

• Friday Snacks & Social
• Casual Dress Code
• Kitchen Stocked with Snacks
• Indoor Climbing Wall
• Extended Benefits Package
• Located in the Heart of Mount Pleasant
• Diverse and Inclusive Team