About the role
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/
Position Description:
The part-time Leasing Agent supports the Resident Manager with a variety of building administration tasks such as screening applications, scheduling showings, and delivering exceptional customer service to both existing and prospective residents. The Leasing Agent will work both independently and within a team-setting, responding to inquiries, maintaining records in Yardi, and assisting residents with RentCafe while maintaining a high level of customer satisfaction.
Responsibilities:
Customer Service
- Greet and interact with residents and prospects in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Assisting residents with submitting maintenance requests through the proper channels
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)
Leasing & Administration
- Schedule property showings with prospects
- Process leasing applications including completion of background and credit checks
- Ensure rents are collected and deposited on a timely basis
- Negotiate lease renewals in conjunction with established targets
- Utilize Yardi to record transactions and run various operating reports
- Conduct market surveys and analyze how the property compares to the current market
- Recommend leasing rates and in-suite turnover work to the District Manager
- Actively promote various referral programs to existing residents and prospects
Qualifications
- Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
- Excellent written and verbal communication and interpersonal skills
- Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
- Maintain a professional/presentable appearance
To apply, please email one resume to pmcareers@realstar.ca and include "Assistant Resident Manager Team Application" in the subject line.
We thank all those who apply, but only those selected for an interview will be contacted.
Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.
Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
About Realstar
Since 1974, Realstar has been committed to excellence in every facet of multi-unit residential real estate. Its real estate investment arm, Realstar Properties Limited, is one of the largest owners of rental properties in Canada. It focuses on the acquisition of high-quality properties that offer both long-term stable income streams and capital appreciation. Whether purchasing a single property or a portfolio of properties, Realstar’s thorough market research, sharp financial analysis, and rigorous physical due diligence are the cornerstones of each transaction.
Realstar Management Partnership preserves and enhances the value of Realstar’s assets through a financially disciplined, service-oriented approach to asset and property management. Realstar also provides asset and property management services to large Canadian financial institutions and pension funds that recognize the importance of the broad value-enhancing approach Realstar brings to multi-unit residential portfolios. By combining state-of-the-art operating and financial reporting systems with a team of dedicated Resident Managers and engineering/property standards professionals, Realstar delivers superior results for its partners and clients, ensuring its 70,000+ residents enjoy clean, quiet, well-maintained homes.
Realstar’s commitment to excellence has enabled it to become a leading provider of quality rental accommodation from coast to coast in Canada.
FRPO Customer Service Award of Excellence: 2007, 2008, 2009, 2011, 2014
About the role
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/
Position Description:
The part-time Leasing Agent supports the Resident Manager with a variety of building administration tasks such as screening applications, scheduling showings, and delivering exceptional customer service to both existing and prospective residents. The Leasing Agent will work both independently and within a team-setting, responding to inquiries, maintaining records in Yardi, and assisting residents with RentCafe while maintaining a high level of customer satisfaction.
Responsibilities:
Customer Service
- Greet and interact with residents and prospects in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Assisting residents with submitting maintenance requests through the proper channels
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)
Leasing & Administration
- Schedule property showings with prospects
- Process leasing applications including completion of background and credit checks
- Ensure rents are collected and deposited on a timely basis
- Negotiate lease renewals in conjunction with established targets
- Utilize Yardi to record transactions and run various operating reports
- Conduct market surveys and analyze how the property compares to the current market
- Recommend leasing rates and in-suite turnover work to the District Manager
- Actively promote various referral programs to existing residents and prospects
Qualifications
- Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
- Excellent written and verbal communication and interpersonal skills
- Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
- Maintain a professional/presentable appearance
To apply, please email one resume to pmcareers@realstar.ca and include "Assistant Resident Manager Team Application" in the subject line.
We thank all those who apply, but only those selected for an interview will be contacted.
Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.
Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
About Realstar
Since 1974, Realstar has been committed to excellence in every facet of multi-unit residential real estate. Its real estate investment arm, Realstar Properties Limited, is one of the largest owners of rental properties in Canada. It focuses on the acquisition of high-quality properties that offer both long-term stable income streams and capital appreciation. Whether purchasing a single property or a portfolio of properties, Realstar’s thorough market research, sharp financial analysis, and rigorous physical due diligence are the cornerstones of each transaction.
Realstar Management Partnership preserves and enhances the value of Realstar’s assets through a financially disciplined, service-oriented approach to asset and property management. Realstar also provides asset and property management services to large Canadian financial institutions and pension funds that recognize the importance of the broad value-enhancing approach Realstar brings to multi-unit residential portfolios. By combining state-of-the-art operating and financial reporting systems with a team of dedicated Resident Managers and engineering/property standards professionals, Realstar delivers superior results for its partners and clients, ensuring its 70,000+ residents enjoy clean, quiet, well-maintained homes.
Realstar’s commitment to excellence has enabled it to become a leading provider of quality rental accommodation from coast to coast in Canada.
FRPO Customer Service Award of Excellence: 2007, 2008, 2009, 2011, 2014