Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 15 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

We are currently looking for a full-time Inside Sales Consultant in Ontario, reporting to the Customer Service Manager.

Your Challenge:

Under the supervision of the Customer Service Manager, the duties and responsibilities of the Inside Sales Consultant include, but are not limited to, the following:

• Receive customer orders and inquiries by telephone, fax or email and process orders in a professional and courteous manner;

• Receive, process, adjust orders, and assist customers as required with the online GOSpicers site;

• Provide the highest level of service to customers including product information, suggestions of product substitutions, or grouping product for pricing and advising customers on how to purchase more efficiently;

• Receive customer complaints, research complaints and initiate corrective action to resolve problems;

• Keep Sales Consultants apprised of activities concerning established customers and communicate information on new customers’ concerns.

• Liaise with the Pricing Coordinator to ensure customer contracts are accurate and updated on a timely basis;

• Tele-market with respect to lead/sales generation and development;

• Identify opportunities for mill support and margin improvement;

• Other duties as assigned.

Your Qualifications:

• Completion of a bachelor’s degree or diploma in a related field considered an asset;

• Experience in the professional sales industry;

• An excellent understanding of the printing industry;

• Strong communication skills (both oral and written);

• Proficient in using MS Office;

• Excellent attention to details;

• Self-directed and self-motivated;

• Ability to manage multiple projects and priorities;

• Ability to do cold calling on customers (outbound sales calls); and

• Ability to interact with walk-in customers.

Working Conditions:

• Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.;

• Ability to work in a busy, open area office;

• May have to spend long hours in concentration which requires attention to detail and high levels of accuracy;

• This position faces a number of deadlines which may cause significant stress; and

• Work may require occasional weekend and/or evening work.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Wellness program
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• What are your salary expectations?

Experience:

• Sales: 2 years (required)

Work Location: Hybrid remote in Vaughan, ON L4L 0B9