Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW: Alberta Blue Cross® is seeking a senior Organizational Change Management (OCM) practitioner to lead transformational change initiatives or projects.

Learning & Organizational Development is a fast paced and dynamic environment supporting Alberta Blue Cross® team members through training, learning strategies and change management. Relationship building, teamwork, collaboration and a customer-centric mindset are critical for success in this role.

As a senior change manager, you are experienced at leading enterprise transformational change. You will collaborate with sponsors and project leaders in order to develop strategic change management plans and deliverables that are informed by Prosci®, meet the ACMP® Standard of practice and align with the organization’s transformational objectives. The senior change manager will be responsible for executing on plans with the development of or oversight over high-quality deliverables including comprehensive participant assessments, written, graphic and video communications and training materials, and data collection and analysis tools.

In return you will be surrounded by a supportive and passionate team and people-oriented leaders who will be dedicated to your success.

This position provides work flexibility through a mobile work style and may require occasional travel to our corporate office in Edmonton.

WHAT YOU WILL DO:

• Develop strategic change management plans—often spanning multiple projects or workstreams—based on guidance and direction from executive sponsors and senior leaders, ensuring alignment with the organization’s vision and enterprise-wide change strategy.
• Conduct change impact analyses, participant assessments and evaluations of organizational readiness and change capacity to provide strategic advice to sponsors and project leaders on people-related change risks.
• Estimate OCM and business team member effort and advise leaders on the resources required to deliver expected change outcomes.
• Partner with program/project managers to integrate change management activities and key milestones into project plans.
• Provide oversight and guidance to other assigned OCM resources.
• Coordinate or facilitate meetings, workshops and engagement sessions with participants at all levels—from executive leaders to team members—to gather input and gain support for successful change adoption.
• Produce high-quality written, graphical or video communications based on strategic communication plans to effectively engage and inform participants throughout their change journey.
• Collaborate with or act as the training resource to build and deliver appropriate training and support to meet the unique needs of team members.
• Define success metrics and evaluation criteria to measure and monitor the effectiveness of change initiatives, identify improvement areas and implement corrective actions as needed.
• Generate reports and insights to demonstrate the value of change management efforts and support informed decision-making.

WHAT YOU WILL HAVE:

• Post-secondary education in a preferred field such as Business, Communications, Organizational Development, Psychology or Behavioural Science, Adult Education or Human Resources.
• 8-10 years in an Organizational Change Management position with progressive experience leading large-scale complex organizational and technology change initiatives.
• CCMP® certification (completed or in progress).
• Prosci® certification.
• Acute business acumen and understanding of systems implementations, organizational issues and the challenges presented by change.
• Ability to establish and maintain strong relationships.
• Exceptional written and verbal communication and facilitation skills, with the ability to collaborate, influence and build alignment across all levels of the organization.
• Strategic thinking and strong organizational skills to effectively plan and execute change initiatives.
• Comfort with ambiguity and shifting priorities; able to adapt with flexibility and resilience.
• Strong analytical and problem-solving skills to identify root causes, prioritize effectively and manage multiple demands.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca