Background

Nookal is a fast-growing global SaaS company with our headquarters located in Queensland, Australia. Our purpose is to provide a market-leading comprehensive practice management system for the allied health industry. We aim to empower clinics to make better decisions about their business with our powerful software. Nookal also integrates with a multitude of other systems to further enhance the client’s experience.

Job Description

Nookal Support exists to guide our customers to success by providing access to the right information at the right time. As a valued member of the team, you will be responsible for solving customers questions and queries and assisting with customer on-boarding to provide an exceptional customer experience. You will deliver this via messaging, emails and outbound phone calls.

What Success looks like

As we’re a small team, you need to be proactive, customer-centric, and to take accountability for our customers experience. A self-starter and team player combo. You’ll need to be able to demonstrate a successful track record in Allied Health or Customer Support and have a passion for understanding customer problems. The mission is to ensure all clients receive the best customer experience and understand the true value of Nookal for their business.

Role

• You will be responsible for engaging with customers and resolving their queries across multiple channels including messaging, email and phone;
• Assist in the facilitation of onboarding for new Nookal customers including providing training;
• Proactively seek opportunities to broaden and deepen your knowledge base and proficiencies and share acquired skills with team members;
• Assist in the development of documentation.

Experience

Essential Skills/Experience:

• Excellent written and verbal English;
• Excellent written and verbal communication skills;
• Demonstrated experience in troubleshooting and problem-solving;
• High attention to detail;
• Ability to work independently and as part of a team;
• Demonstrated strong customer relationship skills, an ability to engage with all levels;
• Experience in the allied health industry;
• Ability to be self-driven and self-sufficient working remotely;
• Strong time management and organizational skills;
• Strong analytical skills.

Desired Skills/Experience:

• Experience with Nookal or other Practice Management Software;
• Experience in the Allied Health Industry and/or software support;

Canadian Eastern Time Zone preferable

The Team

At Nookal, we have the very best people who are passionate about our product and supporting our customers.

We offer a supportive team environment that is focused on delivering exceptional support to Nookal users through understanding their needs and providing proactive solutions and education.

Our team works remotely, so you can do your part from the comfort of your own home - communication, organization, accountability and autonomy are key to your success.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• What Canadian Time Zone are you in?

Experience:

• Customer support: 1 year (preferred)
• allied health industry: 1 year (preferred)

Language:

• English (required)

Work Location: Remote