At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Counselling Services, S.U.C.C.E.S.S. Help Lines (SHL)

Employment Type: Permanent Part-Time (between 10 - 17 hours per week)

Number of Positions: 1

Location: Vancouver

About the Position:

The Program Officer supports the Help Lines service, which utilizes volunteers to provide emotional support and referral information to telephone callers. The Program Officer works closely with the Program Manager to develop and maintain the Help Lines services. The Program Officer provides administrative support and serves as a liaison between volunteers and the Program Manager to ensure the effective and efficient operation of Help Lines.

Reports to: Program Manager

Key Duties and Responsibilities:

Volunteer Management:

• Implements effective strategies to recruit volunteers with appropriate skills
• Assists Program Manager with volunteer screening and training
• Assists in the development of volunteer training materials
• Assists with ongoing support, coaching, and recognition of volunteers
• Assists with facilitating meetings that support the ongoing development of volunteers
• Maintains adequate volunteer records, including application, emergency contact information, volunteer hours, record of training, and other pertinent documents

Program Promotion:

• Participates in community events and internal and external meetings approved by Program Manager
• Performs program promotion and marketing activities
• Outreaches to local community organizations (e.g public libraries, community recreation and seniors centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients

General Duties:

• Creates reports and compiles statistics

• Participates in staff meetings and trainings

• Assists and participates in Agency events

• Performs other related tasks as assigned by Program Manager

Education, Training and Experience:

• Related post-secondary diploma

• Psychology or counselling background is an asset

• Help Lines New Volunteer Training is an asset

• Distress line or crisis line training is an asset

• Experience in managing volunteers

• Experience in working at non-profit organizations

• Experience in facilitating meetings, including online platforms

• Experience working in diverse workplaces with diverse staff, volunteers and clientele

Job Skills and Abilities:

• Excellent verbal and written communication skills

• Excellent group facilitation skills

• Excellent interpersonal and intercultural communication skills

• Able to work independently and as a team

• Excellent time and resource management skills

• Excellent problem-solving skills

• Excellent computer skills (including internet proficiency)

• Able to work with people from diverse backgrounds

• Able to create and maintain client records and reports

• Able to take initiative and multi-task

• Able to maintain accurate records and prioritize tasks

• Able to design, promote, deliver and facilitate orientation and training sessions

Additional Information:

• Criminal Record Check Required

• Able to work evenings and weekends as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Interested applicants should submit their applications by July 11, 2025

While we appreciate all applications, only those selected for an interview will be contacted.