Security Dispatcher - Call Centre Agent
About the role
Security Dispatcher - Call Centre Agent
Our Operators areresponsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.
Responsibilities:
- Handle incoming / outbound calls and email communication
- Dispatch alarm response calls
- Initiate after-hour emergency service calls and security requests
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
- Document all information into comprehensive reports
Requirements:
- 1-2 years of Dispatching/ Scheduling or related work experience.
- Excellent communication (both verbal and written) and strong interpersonal abilities.
- Computer proficiency, especially with Microsoft Office.
- Strong time management, organizational, and prioritization skills.
- Ability to handle confidential company and employee information, procedures and facilities systems with discretion.
- Solid security knowledge and situational awareness
Pay Rate: $21.00/hour
Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.
#INDVR
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Security Dispatcher - Call Centre Agent
About the role
Security Dispatcher - Call Centre Agent
Our Operators areresponsible for facilitating communication between our Security Officers in the field, clients on site, and Paladin management, throughout the province, by utilizing phone, radio, and email regarding site safety, extra coverage request, emergency situations, and more.
Responsibilities:
- Handle incoming / outbound calls and email communication
- Dispatch alarm response calls
- Initiate after-hour emergency service calls and security requests
- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
- Document all information into comprehensive reports
Requirements:
- 1-2 years of Dispatching/ Scheduling or related work experience.
- Excellent communication (both verbal and written) and strong interpersonal abilities.
- Computer proficiency, especially with Microsoft Office.
- Strong time management, organizational, and prioritization skills.
- Ability to handle confidential company and employee information, procedures and facilities systems with discretion.
- Solid security knowledge and situational awareness
Pay Rate: $21.00/hour
Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.
#INDVR
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.