Seasonal Team Lead (Butterfly Conservatory)

Niagara Parks is currently recruiting for Seasonal Team Lead's to join our Retail & Attractions team for the 2025 season.

This position compensates at a rate of $24.84/hr for Seasonal Bargaining Unit and Part-Time employees.

ADDITIONAL BENEFITS

• 4% vacation pay;
• Passes to Niagara Parks attractions to share with family and friends;
• Free entry into all Niagara Parks attractions;
• Access to the Attractions Ontario Reciprocal Program;
• Free transportation on the Niagara Parks WEGO Bus Green Line and Falls Incline Railway;
• Free uniforms and parking;
• Flexible work schedules with the ability to work up to 40 hours a week;
• Employee discounts to Niagara Parks retail stores, culinary experiences, and golf experiences.

Seasonal Bargaining Unit and Part Time Employees Specific:

• Additional $1.55/hr for each hour worked in lieu of benefits (seasonal bargaining unit only);
• Eligible to enroll the company defined benefit pension plan.

QUALIFICATIONS:

• Completion of High School Diploma or equivalent knowledge or experience.
• Knowledge of point-of-sale systems, cash procedures; and identification of counterfeit money.
• Proven ability to oversee staff for purpose of responding to emergent issues and coaching.
• Strong guest services service recovery skills and strong Supervisory and interpersonal skills.
• Experience in Retail/Attractions or Heritage, as required by position.

KEY ACTIVITIES:

Supervisory (subject to location)

• Supervises employees and provides break relief.
• Coaches and trains student staff including onsite orientation including but not limited to selling procedures, a la carte tickets, attraction packages, time ticketing, reservations, etc.
• Supervises daily cash transactions including floats, imprest funds, daily change orders and cash audits.
• Opens and closes locations, makes up floats for staff, does change orders and imprest, as applicable.
• Processes all voids and refunds and performs reconciliations where and as required for staff.
• Ensures staff maintain ticket office supplies if applicable.
• In conjunction with the Department Manager or Designate, oversees and designates staff to the attractions, including, but not limited to: car loading, line management, elevator operation, attraction control operations and historical interpretation delivery of historical sites, if applicable.
• Assists in overseeing and participating in price changes, maintaining inventory and ordering from the Distribution Centre.
• Acts as a liaison to the Department Manager or Designate of any immediate issues occurring (e.g., potential shoplifter, any emergency, potential issue with a guest, etc.).
• Responsible for the coordination of visitor tours and demonstrations at historic sites in the absence of the Department Manager or Designate if applicable.
• Required to participate in outreach events, commemorations, VIP tours and special events as applicable.
• Adheres to and ensures employees work in compliance with the Occupation Health and Safety Act, First Aid, WHMIS, established policies and procedures, and are provided with the required training.

Administration

• Balance’s credit/debit transactions on the Moneris system.
• Fill out forms and reports, including incident reports, in the absence of a supervisor.
• Assist with yearly inventory counts.

Performs Other Related Duties

• Assists with various duties, to ensure location clean and merchandized.
• Promotes a positive image of the Niagara Parks Commission.
• Provides quality customer service that meets NPC standards.
• As assigned.

The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s.15(1). We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at 905.295.4377 or by e-mail at employment@niagaraparks.com.