Position Overview:
As a Host or Hostess, you play a crucial role in creating a positive first impression for guests at a restaurant or hospitality establishment. Your primary responsibilities include greeting guests, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of guests through the dining area. Your friendly and welcoming demeanor contributes to the overall guest experience.

Key Responsibilities:

• Greeting and Seating Guests:
  • Welcome guests upon arrival with a warm and friendly demeanor.
  • Manage the waiting list and reservations effectively.
  • Escort guests to their designated tables, providing menus and guiding them through the dining area.
• Reservation Management:
  • Answer phone calls and assist guests with reservations.
  • Maintain an organized system for tracking reservations and waiting lists.
  • Communicate effectively with the kitchen and serving staff to ensure efficient seating.
• Guest Relations:
  • Provide information about the restaurant, menu items, and special promotions.
  • Address guest inquiries, concerns, and special requests promptly and professionally.
  • Monitor guest satisfaction and seek feedback to enhance the overall dining experience.
• Coordinating with Staff:
  • Collaborate with servers, kitchen staff, and management to ensure smooth operations.
  • Communicate any special requests or preferences to the serving staff.
  • Assist in maintaining cleanliness and organization in the waiting area.
• Managing Peak Times:
  • Effectively handle high-traffic periods, such as weekends or holidays, to minimize wait times.
  • Implement strategies to maximize seating efficiency during busy hours.
• Cash Handling:
  • Handle cash transactions for any waiting list deposits or reservation fees.
  • Provide guests with accurate and timely bills when necessary.
• Upkeep of Waiting Area:
  • Keep the waiting area clean and organized.
  • Monitor and manage coat check services if applicable.
• Communication Skills:
  • Maintain clear and effective communication with team members.
  • Collaborate with other staff to address any issues that may arise during service.

Qualifications and Requirements:

• Previous experience in a similar role is preferred but not always required.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong organizational skills and attention to detail.
• Familiarity with reservation management systems.
• Knowledge of the menu and services offered by the establishment.
• Customer-focused attitude and a passion for providing exceptional service.

A Host or Hostess plays a pivotal role in creating a positive and welcoming atmosphere for guests, contributing to the overall success of the establishment.