Top Benefits
About the role
PAG Direct is looking for a Service Appointment Coordinator to join our growing team at Thornhill Hyundai!
The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct.
We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business Development Center.
Come join our team of automotive specialists!
Perks:
- Competitive wage and competitive bonus structure; contingent on experience
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Opportunity for growth within the organization
- Proactive and knowledgeable management
- Generous employee discounts
Expectations:
- Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience.
- Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.
- Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
- Create and maintain relationships with customers to increase revenues for the services and parts departments.
- Pre-sale of certain dealership services in which additional compensation will be provided.
- Hitting goals and objectives as set by Management Team.
- Strong communicate skills and be receptive to new ideas.
- Being a team player and working well with others to achieve objectives.
- Contribute ideas to our product development or processes.
- Dependability not only to the team, but to our customers.
- Flexibility in working hours.
- Positive attitude and highly energetic with the eagerness to push the normal.
Experience:
- 1-2 years of service experience with a proven track record – show us what you’ve accomplished
- At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions
- Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset
- Ability to prioritize and quickly respond to customer requests
- Excellent and persuasive communication skills, both oral and written
- Timely follow-through, consistency and a getting things done attitude
- Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset
- Strong computer literacy skills
Please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those under consideration will be contacted.
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment
About PAG Direct
We are excited to announce that Phaeton Automotive Group is now - PAG Direct.
As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms.
PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own.
PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members.
PAG Direct is automotive – your way.
Top Benefits
About the role
PAG Direct is looking for a Service Appointment Coordinator to join our growing team at Thornhill Hyundai!
The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct.
We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business Development Center.
Come join our team of automotive specialists!
Perks:
- Competitive wage and competitive bonus structure; contingent on experience
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Opportunity for growth within the organization
- Proactive and knowledgeable management
- Generous employee discounts
Expectations:
- Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience.
- Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.
- Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
- Create and maintain relationships with customers to increase revenues for the services and parts departments.
- Pre-sale of certain dealership services in which additional compensation will be provided.
- Hitting goals and objectives as set by Management Team.
- Strong communicate skills and be receptive to new ideas.
- Being a team player and working well with others to achieve objectives.
- Contribute ideas to our product development or processes.
- Dependability not only to the team, but to our customers.
- Flexibility in working hours.
- Positive attitude and highly energetic with the eagerness to push the normal.
Experience:
- 1-2 years of service experience with a proven track record – show us what you’ve accomplished
- At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions
- Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset
- Ability to prioritize and quickly respond to customer requests
- Excellent and persuasive communication skills, both oral and written
- Timely follow-through, consistency and a getting things done attitude
- Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset
- Strong computer literacy skills
Please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those under consideration will be contacted.
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment
About PAG Direct
We are excited to announce that Phaeton Automotive Group is now - PAG Direct.
As a natural evolution of the Phaeton brand, PAG Direct speaks to our promise. That is to be an innovation leader in the automotive retail industry, continuously redefining the digital and in-store experience for Canadians seeking to purchase and service the highest quality vehicles, and do it on their own terms.
PAG Direct is comprised of 5 dealerships and a state-of-the-art collision centre located in London, Ontario and the Greater Toronto Area. As a premier vehicle dealer group, we carry all the latest gas, hybrid and EV models from Hyundai, Toyota and Lexus. Our friendly, customer-focused Sales teams can help you find the right new or pre-owned vehicle to fit your lifestyle, assist with attractive financing and lease options, and help you choose the right products to protect your investment. After you drive away, you can rest assured that our factory-trained technicians are here to handle the regular maintenance of your vehicle with the greatest level of care and professionalism. And our highly knowledgeable Parts teams can recommend both OEM and aftermarket accessories to make your vehicle your own.
PAG Direct understands that each of our guests has different needs. That’s why we offer online purchase options. Right from our dealer websites, you can select the make, model and trim of vehicle you would like to purchase, choose products to protect your purchase, and complete an application to lease or finance - all from the comfort of your home. You can also send in details for a no-obligation evaluation of your trade-in, right from your driveway! In our Service departments, booking an appointment has never been easier. Use our online booking tool and get a confirmation right to your mobile device or find all our contact information if you prefer to speak with one of our friendly team members.
PAG Direct is automotive – your way.