Our Story

For over 70 years, Robins Appleby has provided practical legal advice to entrepreneurs, organizations, financial institutions, and foreign companies conducting business in Canada. Located in Toronto’s financial district, we operate at the heart of the city's growing business hub.

Who we are

Delivering The Robins Appleby Edge: top-tier legal acumen with the efficiency, care, and

personal touch of a close-knit team. We build lasting relationships, achieve exceptional results in complex legal matters, and treat every client’s needs with dedication, respect, and integrity.

Robins Appleby offers an environment that encourages mentoring, inspires enthusiasm, and motivates and challenges employees to put forth their best efforts in achieving personal and firm goals.

OFFICE SUPPORT CLERK

We are seeking a friendly, professional, and organized Office Support Clerk to manage our front desk, assist with marketing initiatives, and provide administrative support across the firm.

Duties and Responsibilities:

Reception:

• As a first point of contact, create a welcoming environment for clients, visitors, and firm members;
• Greet and welcome clients and guests as they arrive at the office;
• Answer, screen, and forward incoming phone calls;
• Provide basic and accurate information in-person and via phone/email;
• Maintain a high level of confidentiality in all interactions;
• Maintain office security by following safety procedures and controlling access via the reception desk;
• Receive, sort, and distribute daily couriers/mail/deliveries;
• Maintain meeting room calendars;
• Perform clerical duties such as e-filing, scanning, and data entry; and
• Keep the reception area tidy and presentable at all times.

File Openings:

• Create and maintain digital client files on the accounting system with the firm’s client matter open sheets provided by our legal assistants on a daily basis;
• Create new client contact profiles and update existing client contact profiles in ContactEase within Outlook when required;
• Update the client verification list as needed;
• Scan and save client matter open sheets and relating documents to the client verification folder; and
• Sign out file/matter numbers to staff when requested.

Marketing:

Social Media Management

• Take ownership of the firm's social media content calendar, planning content a month in advance; and
• Schedule and publish content on the firm’s social media platforms.

Content and Website Management

• Post updates on the firm's website using the CMS and internal intranet; and
• Update and refresh content and graphics as needed.

Event Support

• Assist with event planning, administrative tasks (i.e., name tag creation and pulling lists from our CRM).

General Duties

• Other administrative and marketing duties and projects as assigned.

Qualifications Required:

• Successful completion of a community college diploma in a business-related program;
• Minimum of 2 years' experience working in a law firm or in professional services;
• Proficiency in Microsoft Office (including Word, Excel, and Outlook);
• Experience working with a document management system, e.g., iManage;
• Well-versed in social media platforms;
• Strong communication skills to help build relationships and provide excellent client service;
• Able to exercise discretion and maintain confidentiality;
• Well-developed organizational and time management skills in order to manage multiple priorities with ease in order to meet tight deadlines;
• Confident self-starter, able to work well both independently, and within a team;
• Operate with a high degree of accuracy and strong attention to detail; and
• Show good judgment and respond well to constructive feedback.

Why Join Us:

• Competitive salary and benefits package
• Professional development opportunities and a supportive work environment
• A collaborative and collegial team that value work-life balance

Background and Reference Checks

Any offer of employment may be conditional upon background checks including a criminal record check, a credit check, employment and educational verification.

Your Application

If you are interested in applying, please send your resume to HR@robapp.com.

At Robins Appleby we are committed to equity, diversity and inclusion. We welcome and encourage applications from individuals from all backgrounds, inclusive of race, ethnicity, faith, religion or spiritual beliefs, gender, gender identity, age, sexual orientation, abilities, social perspective and other characteristics. Accommodations are available on request for candidates taking part in all aspects of the selection process.