EEPF Admin - Team Leader For the Call Dispatch Center
About the role
Job Posting Team Leader Call Centre Dispatcher Location: Chisasibi, QC
Posting End Date: June 23, 2025
Core Functions The Team Leader Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases. The Team Leader provides support to dispatchers and acts as a point of contact for dispatchers with questions, concerns, or operational issues during shifts.
Call Center Responsibilities
- Provide ongoing feedback, coaching, and assist in training current employees and new employees.
- Assist in quality control: review/monitor/shadow live or previously recorded calls, identify training needs or support required for dispatchers
- Participate in an on-call schedule for support and assistance to dispatchers.
- Communicate operational updates, challenges, and improvements to the Call Dispatch Center Coordinator.
- Support dispatchers in database entry and ensure the accuracy and timeliness of information.
- Receive emergency calls from the public requesting police, first responders or fire emergency services.
- Collect all pertinent and critical information from the caller.
- Determine response requirements and relative priorities of situations in accordance with established procedures.
- Dispatch police, ambulance, firefighters or other emergency units as necessary and in accordance with established procedures.
- Maintain continuous contact with all units dispatched.
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Database Management Responsibilities
- Perform database entry in ICO (EEPF database software).
- Maintain the database up-to-date and manage all access.
- Archive data.
- Receive all requests for Criminal Record Check from local EEPF Officers.
- Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
- Compile information required by the EEPF Officers.
Other Responsibilities
- Maintain up-to-date knowledge and skills in area(s) of responsibility.
- Perform by the Call Dispatch Center Coordinator.
Education
- High School Diploma.
- Post-secondary training in Emergency Communications is an asset.
- Current certification in Standard First Aid and CPR Level
Experience
- Knowledge of computer databases and software programs.
- Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
- Experience as a Special Constable is an asset.
Languages
- Fluent in English and Cree.
- Fluent in French is an asset.
Knowledge And Abilities
- Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
- Ability to listen and speak to people in some state of distress.
- Strong communication and interpersonal skills.
- Ability to demonstrate sound and rapid decision making under stressful conditions.
- Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
- Proven ability to be discreet and maintain confidentiality.
- Strong attention to detail and accuracy.
- Demonstrated ability to work under pressure and to adapt to a changing environment.
Additional Requirements
- Typical office setting where there are no unusual physical demands.
- Requires flexible hours, rotational work shift is required.
- Willingness to follow adequate training.
- Must undergo a background check.
The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.
About Grand Council of the Crees (Eeyou Istchee)/Cree Nation Government
The Grand Council of the Crees (Eeyou Istchee) represents the approximately 20,000 Crees of Eeyou Istchee. The Cree Nation Government exercises governmental and administrative functions on behalf of the Cree Nation. Both have identical membership, board of directors, governing structures and are managed and operated as one.
The Cree Nation Head Office is located in the community of Nemaska, although there are also satellite offices in other communities and Montreal. The two offices of the Embassy of the Cree Nation, located in Ottawa and Quebec City, are instrumental in upholding the Cree Nation’s relations with the federal and provincial governments and providing technical support to its 10 departments.
As a Nation, we stand to protect our human rights including treaty rights and to promote our economic interests, while working to strengthen our political and cultural ties with Quebec, Canada, other First Nations as well as maintaining international relations.
EEPF Admin - Team Leader For the Call Dispatch Center
About the role
Job Posting Team Leader Call Centre Dispatcher Location: Chisasibi, QC
Posting End Date: June 23, 2025
Core Functions The Team Leader Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases. The Team Leader provides support to dispatchers and acts as a point of contact for dispatchers with questions, concerns, or operational issues during shifts.
Call Center Responsibilities
- Provide ongoing feedback, coaching, and assist in training current employees and new employees.
- Assist in quality control: review/monitor/shadow live or previously recorded calls, identify training needs or support required for dispatchers
- Participate in an on-call schedule for support and assistance to dispatchers.
- Communicate operational updates, challenges, and improvements to the Call Dispatch Center Coordinator.
- Support dispatchers in database entry and ensure the accuracy and timeliness of information.
- Receive emergency calls from the public requesting police, first responders or fire emergency services.
- Collect all pertinent and critical information from the caller.
- Determine response requirements and relative priorities of situations in accordance with established procedures.
- Dispatch police, ambulance, firefighters or other emergency units as necessary and in accordance with established procedures.
- Maintain continuous contact with all units dispatched.
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Database Management Responsibilities
- Perform database entry in ICO (EEPF database software).
- Maintain the database up-to-date and manage all access.
- Archive data.
- Receive all requests for Criminal Record Check from local EEPF Officers.
- Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
- Compile information required by the EEPF Officers.
Other Responsibilities
- Maintain up-to-date knowledge and skills in area(s) of responsibility.
- Perform by the Call Dispatch Center Coordinator.
Education
- High School Diploma.
- Post-secondary training in Emergency Communications is an asset.
- Current certification in Standard First Aid and CPR Level
Experience
- Knowledge of computer databases and software programs.
- Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
- Experience as a Special Constable is an asset.
Languages
- Fluent in English and Cree.
- Fluent in French is an asset.
Knowledge And Abilities
- Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
- Ability to listen and speak to people in some state of distress.
- Strong communication and interpersonal skills.
- Ability to demonstrate sound and rapid decision making under stressful conditions.
- Strong organizational skills and ability to coordinate multiple tasks in a stressful environment.
- Proven ability to be discreet and maintain confidentiality.
- Strong attention to detail and accuracy.
- Demonstrated ability to work under pressure and to adapt to a changing environment.
Additional Requirements
- Typical office setting where there are no unusual physical demands.
- Requires flexible hours, rotational work shift is required.
- Willingness to follow adequate training.
- Must undergo a background check.
The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.
About Grand Council of the Crees (Eeyou Istchee)/Cree Nation Government
The Grand Council of the Crees (Eeyou Istchee) represents the approximately 20,000 Crees of Eeyou Istchee. The Cree Nation Government exercises governmental and administrative functions on behalf of the Cree Nation. Both have identical membership, board of directors, governing structures and are managed and operated as one.
The Cree Nation Head Office is located in the community of Nemaska, although there are also satellite offices in other communities and Montreal. The two offices of the Embassy of the Cree Nation, located in Ottawa and Quebec City, are instrumental in upholding the Cree Nation’s relations with the federal and provincial governments and providing technical support to its 10 departments.
As a Nation, we stand to protect our human rights including treaty rights and to promote our economic interests, while working to strengthen our political and cultural ties with Quebec, Canada, other First Nations as well as maintaining international relations.