About the role
Job Opening
CUPE 1287
Job Title
:
Community Worker
Job Opening Id
:
43097
# Required
:
1
Business Unit
:
Community Services
Division
:
Seniors Community Programs
Location:
:
Seniors Community Hub South
Standard Hours
:
35.00 / week
Full/Part Time
:
Full-Time
Regular/Temporary:
:
Regular
Salary Grade
:
13
Salary Range
:
$ 34.41 - $ 36.74
Post Date
:
2025-07-31
Close Date
:
2025-08-06
Division
Seniors Community Programs
Temporary Duration
Approximate Duration: 12 months
About Us
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.
Don’t have every qualification?
You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.
Job Description
JOB SUMMARY
As part of a collaborative team, receive referrals, respond to initial inquires for programs and services, and provide client-focused support and rapid response intervention for an assigned portfolio, such as: problem identification, referral and services coordination, individual/group support/advocacy, caregiver/public education, agency consultation, home visits, and service advocacy. Assess client needs and develop goal-oriented service plan to address assessment outcomes. Independently or in partnership with other agency providers, coordinate service plan to reduce risk factors to optimize client ability to remain independent within the community. Apply a professional approach demonstrating respectful, non-judgemental, and solution-focused work. Maintain documentation and integrated electronic client files. Perform public relations and formal presentation activities to promote Seniors Community Programs across the Niagara Region.
QUALIFICATIONS
EDUCATION
- College Diploma in Social Services/Gerontology, or an equivalent combination of education, training and experience
- Post Diploma Certificate in Geriatric Mental Health or Dementia or equivalent
- University Degree in related discipline (Gerontology, Psychology, Sociology or Health Sciences) considered an asset
KNOWLEDGE/EXPERIENCE
- Over three years of experience in the field of community outreach services (preferred) or applied behavioural sciences, with emphasis on working with senior citizens and specifically service coordination for individuals with disabling conditions (mental health, dementia, chronic disease management)
- Demonstrated work experience in a multi-agency, integrated work environment
- Knowledge of community support services for seniors
- Knowledge of family dynamics techniques for working with a diverse groups of individuals
- Knowledge of client/participant safety issues and demonstrated capacity to apply client/participant safety practices
- Demonstrated work experience in the use of electronic client record management systems for data requirements and related client service planning and outcomes documentation
SKILLS
- Excellent communication, analytical, problem solving, and time management skills
- Excellent demonstrated team building skills in support of common outcome measures
- Excellent documentation skills and attention to detail
- Proficiency in a second language will be considered an asset
- Intermediate skills with database applications (i.e. MS Access), web-based applications, and Microsoft Office Suite
- Knowledge/experience in administering and completing assessments using “standardized assessment tools” (such as interRAI CHA, PIECES, MoCA, Safe Talk).
- Demonstrated ability to build awareness of service supports available to seniors
- Demonstrated ability to work collaboratively to achieve program requirements and outcomes
SPECIAL CONDITIONS
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check including Vulnerable Sector Query and submit a Canadian Police Clearance Certificate
Able to travel to various locations across the Niagara Region and may be based in remote offices including: Niagara Regional Housing sites, alternate Niagara Region office sites and other locations as required for portfolio assignments
Shift Information
Currently scheduled 35 hours, 8:30am-4:30pm.
This position will work out of the Gilmore Community Hub, 60 King Street Fort Erie. The portfolio covers Fort Erie and surrounding areas, and Niagara Falls.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:
- Email: myhr@niagararegion.ca
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.
About the role
Job Opening
CUPE 1287
Job Title
:
Community Worker
Job Opening Id
:
43097
# Required
:
1
Business Unit
:
Community Services
Division
:
Seniors Community Programs
Location:
:
Seniors Community Hub South
Standard Hours
:
35.00 / week
Full/Part Time
:
Full-Time
Regular/Temporary:
:
Regular
Salary Grade
:
13
Salary Range
:
$ 34.41 - $ 36.74
Post Date
:
2025-07-31
Close Date
:
2025-08-06
Division
Seniors Community Programs
Temporary Duration
Approximate Duration: 12 months
About Us
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.
Don’t have every qualification?
You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.
Job Description
JOB SUMMARY
As part of a collaborative team, receive referrals, respond to initial inquires for programs and services, and provide client-focused support and rapid response intervention for an assigned portfolio, such as: problem identification, referral and services coordination, individual/group support/advocacy, caregiver/public education, agency consultation, home visits, and service advocacy. Assess client needs and develop goal-oriented service plan to address assessment outcomes. Independently or in partnership with other agency providers, coordinate service plan to reduce risk factors to optimize client ability to remain independent within the community. Apply a professional approach demonstrating respectful, non-judgemental, and solution-focused work. Maintain documentation and integrated electronic client files. Perform public relations and formal presentation activities to promote Seniors Community Programs across the Niagara Region.
QUALIFICATIONS
EDUCATION
- College Diploma in Social Services/Gerontology, or an equivalent combination of education, training and experience
- Post Diploma Certificate in Geriatric Mental Health or Dementia or equivalent
- University Degree in related discipline (Gerontology, Psychology, Sociology or Health Sciences) considered an asset
KNOWLEDGE/EXPERIENCE
- Over three years of experience in the field of community outreach services (preferred) or applied behavioural sciences, with emphasis on working with senior citizens and specifically service coordination for individuals with disabling conditions (mental health, dementia, chronic disease management)
- Demonstrated work experience in a multi-agency, integrated work environment
- Knowledge of community support services for seniors
- Knowledge of family dynamics techniques for working with a diverse groups of individuals
- Knowledge of client/participant safety issues and demonstrated capacity to apply client/participant safety practices
- Demonstrated work experience in the use of electronic client record management systems for data requirements and related client service planning and outcomes documentation
SKILLS
- Excellent communication, analytical, problem solving, and time management skills
- Excellent demonstrated team building skills in support of common outcome measures
- Excellent documentation skills and attention to detail
- Proficiency in a second language will be considered an asset
- Intermediate skills with database applications (i.e. MS Access), web-based applications, and Microsoft Office Suite
- Knowledge/experience in administering and completing assessments using “standardized assessment tools” (such as interRAI CHA, PIECES, MoCA, Safe Talk).
- Demonstrated ability to build awareness of service supports available to seniors
- Demonstrated ability to work collaboratively to achieve program requirements and outcomes
SPECIAL CONDITIONS
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check including Vulnerable Sector Query and submit a Canadian Police Clearance Certificate
Able to travel to various locations across the Niagara Region and may be based in remote offices including: Niagara Regional Housing sites, alternate Niagara Region office sites and other locations as required for portfolio assignments
Shift Information
Currently scheduled 35 hours, 8:30am-4:30pm.
This position will work out of the Gilmore Community Hub, 60 King Street Fort Erie. The portfolio covers Fort Erie and surrounding areas, and Niagara Falls.
Closing Statement
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!
Let us know why you would be an excellent team member by submitting your online application.
We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:
- Email: myhr@niagararegion.ca
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.