Financial Operations Specialist
About the role
Job Title: Account Transitions Coordinator
Duration: 12 Months contract with possibility of extension
Location: Toronto, Ontario, M5X1J9
Nature of the Role and Contribution
The successful candidate reports to the Team Lead, Account Transition Services. The candidate will be responsible for processing and communicating complex transfer requests to ensure that all assets being received are processed within a set service level agreement (SLA). The candidate person will be responsible for managing the Transition experience for Elite Clients including Portfolio Managers and Introducing Brokers.
The candidate must be able to use problem solving techniques to diagnose what occurred, why it occurred, and the steps required to solution. Additionally, they must have the ability to articulate clearly and confidently, over the phone and during regular touchpoints with Elite Clients or via email.
A successful candidate must understand how they complete their work, i.e., attitude, behavior, disposition, and teamwork are just as important as daily production.
Responsibilities:
- Meticulous attention to detail when investigating transfers
- Manage Transition mailboxes and initiate or investigate transfers in a timely manner to meet our SLA of 24 hours
- Communicate with our clients when transfers submitted are NIGO (not in good order) and memo accounts with reasons for rejections
- Email or call relinquishing institutions up to 75 times per day to investigate transfer status
- Review rejected transfers and re-submit them in good order
- Process journals (Cash & Securities)
- Interact with clients on an ongoing basis to resolve any outstanding issues related to Account transitioning
- Enhance the client experience by creating efficiencies to exceed expectations, seek process improvements
- Collaborate with various partners to drive digital adoption
- Generate scheduled and ad-hoc reporting for internal and external requirements
- Meet with clients to discuss transfer process and requirements
- Identify initiation, rejection, and asset trends
- Draft and/or update existing user guides as required
- Overtime required during high volume periods
Behaviours:
- Proactiveness in taking charge of challenges impacting the team
- Passionate about delivering exceptional client experience
- Be a change agent for culture, technology, and methodology
- Challenge the existing process
- A team player, who identifies personal success and team success
- Identify opportunities to improve the client and employee experience
- Self starter requiring limited supervision that acts as a resource to colleagues within the organization
Qualifications
- Post secondary education with 2-3 years relevant experience
- Proficient with Outlook, Microsoft office (Excel, Word, PowerPoint)
- Excellent verbal and written communication skills
- Prior experience with the following systems: IBM-OSS & AS400 CDS/ARROW and FUNDSERV would be an asset
- Strong organizational skills with the ability to manage multiple priorities in a growth environment
- Proven ability to work effectively as a team member
- Attention to detail and communicate a clear understanding and sense of urgency
- Excellent communication and interpersonal skills
Nice to have:
- Bi-Lingual (French)
- Completion of the Canadian Securities Course (CSC) Certification
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
Financial Operations Specialist
About the role
Job Title: Account Transitions Coordinator
Duration: 12 Months contract with possibility of extension
Location: Toronto, Ontario, M5X1J9
Nature of the Role and Contribution
The successful candidate reports to the Team Lead, Account Transition Services. The candidate will be responsible for processing and communicating complex transfer requests to ensure that all assets being received are processed within a set service level agreement (SLA). The candidate person will be responsible for managing the Transition experience for Elite Clients including Portfolio Managers and Introducing Brokers.
The candidate must be able to use problem solving techniques to diagnose what occurred, why it occurred, and the steps required to solution. Additionally, they must have the ability to articulate clearly and confidently, over the phone and during regular touchpoints with Elite Clients or via email.
A successful candidate must understand how they complete their work, i.e., attitude, behavior, disposition, and teamwork are just as important as daily production.
Responsibilities:
- Meticulous attention to detail when investigating transfers
- Manage Transition mailboxes and initiate or investigate transfers in a timely manner to meet our SLA of 24 hours
- Communicate with our clients when transfers submitted are NIGO (not in good order) and memo accounts with reasons for rejections
- Email or call relinquishing institutions up to 75 times per day to investigate transfer status
- Review rejected transfers and re-submit them in good order
- Process journals (Cash & Securities)
- Interact with clients on an ongoing basis to resolve any outstanding issues related to Account transitioning
- Enhance the client experience by creating efficiencies to exceed expectations, seek process improvements
- Collaborate with various partners to drive digital adoption
- Generate scheduled and ad-hoc reporting for internal and external requirements
- Meet with clients to discuss transfer process and requirements
- Identify initiation, rejection, and asset trends
- Draft and/or update existing user guides as required
- Overtime required during high volume periods
Behaviours:
- Proactiveness in taking charge of challenges impacting the team
- Passionate about delivering exceptional client experience
- Be a change agent for culture, technology, and methodology
- Challenge the existing process
- A team player, who identifies personal success and team success
- Identify opportunities to improve the client and employee experience
- Self starter requiring limited supervision that acts as a resource to colleagues within the organization
Qualifications
- Post secondary education with 2-3 years relevant experience
- Proficient with Outlook, Microsoft office (Excel, Word, PowerPoint)
- Excellent verbal and written communication skills
- Prior experience with the following systems: IBM-OSS & AS400 CDS/ARROW and FUNDSERV would be an asset
- Strong organizational skills with the ability to manage multiple priorities in a growth environment
- Proven ability to work effectively as a team member
- Attention to detail and communicate a clear understanding and sense of urgency
- Excellent communication and interpersonal skills
Nice to have:
- Bi-Lingual (French)
- Completion of the Canadian Securities Course (CSC) Certification
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.