Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Hyundai L&C Canada, doing business as HanStone Canada, is a leading manufacturer of natural quartz surfaces with the most advanced, nature-friendly manufacturing plant in North America. Our product line is ideally suited for both commercial and residential interiors. Natural quartz—one of nature's hardest materials—is blended with high-quality polymer resin and pigments to create durable, luxurious surfaces. These exceptional qualities have made HanStone® Quartz a premier choice across the globe.
We are currently seeking a Customer Service Representative (CSR) for our Showroom/Warehouse located in Burnaby, BC. The successful candidate will build strong relationships, communicate effectively with internal teams and customers, and deliver outstanding customer service. This role works closely with HanStone Canada’s Territory Managers and Warehouse Personnel to exceed customer expectations.
Role & Responsibilities:
- Process purchase orders and provide regular updates to customers.
- Respond to customer inquiries regarding order status, pricing, and shipments.
- Provide customer support and troubleshooting assistance.
- Build and maintain strong customer relationships via phone and email.
- Handle customer concerns and questions professionally and empathetically.
- Maintain and grow a prospective customer database.
- Collaborate with the Sales Team to ensure all customer needs are met.
- Manage inventory and coordinate product transfers.
- Enhance the overall customer experience through proactive support.
- Communicate professionally across all channels.
- Perform additional duties as required.
Requirements:
- Willingness to learn our business systems, including SAP, inventory management, and order processing.
- Strong customer focus with the ability to quickly build rapport.
- Excellent communication skills, both written and verbal.
- Highly organized with the ability to work independently or as part of a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Resourceful, with a proactive mindset.
- Demonstrated professional integrity and strong work ethic.
Qualifications:
- Proficiency in Microsoft Office Suite.
- Experience with ERP/SAP systems.
- Post-secondary education.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Accommodations for applicants with disabilities are available upon request during the recruitment process.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About HanStone Quartz
HanStone is Canada's Premier Quartz surfaces brand, made by Hyundai L&C Canada in London, Ontario since 2009. We are Ontario's one and only manufacturer of Quartz surfaces. Committed to creating the country’s finest quartz surfaces, HanStone Canada is deeply invested in its pristine quartz manufacturing facility. Known for its superior quality and exceptional design, we're the go-to choice for interior designers and homeowners alike. HanStone is a hard, non-porous, natural quartz surface, making it the ideal choice for kitchen and bathroom countertops.
HanStone Canada supports the local economy and employs over 200 people across the country.
Customer Service Representative
Top Benefits
About the role
Customer Service Representative
Hyundai L&C Canada, doing business as HanStone Canada, is a leading manufacturer of natural quartz surfaces with the most advanced, nature-friendly manufacturing plant in North America. Our product line is ideally suited for both commercial and residential interiors. Natural quartz—one of nature's hardest materials—is blended with high-quality polymer resin and pigments to create durable, luxurious surfaces. These exceptional qualities have made HanStone® Quartz a premier choice across the globe.
We are currently seeking a Customer Service Representative (CSR) for our Showroom/Warehouse located in Burnaby, BC. The successful candidate will build strong relationships, communicate effectively with internal teams and customers, and deliver outstanding customer service. This role works closely with HanStone Canada’s Territory Managers and Warehouse Personnel to exceed customer expectations.
Role & Responsibilities:
- Process purchase orders and provide regular updates to customers.
- Respond to customer inquiries regarding order status, pricing, and shipments.
- Provide customer support and troubleshooting assistance.
- Build and maintain strong customer relationships via phone and email.
- Handle customer concerns and questions professionally and empathetically.
- Maintain and grow a prospective customer database.
- Collaborate with the Sales Team to ensure all customer needs are met.
- Manage inventory and coordinate product transfers.
- Enhance the overall customer experience through proactive support.
- Communicate professionally across all channels.
- Perform additional duties as required.
Requirements:
- Willingness to learn our business systems, including SAP, inventory management, and order processing.
- Strong customer focus with the ability to quickly build rapport.
- Excellent communication skills, both written and verbal.
- Highly organized with the ability to work independently or as part of a team.
- Ability to multitask and prioritize in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Resourceful, with a proactive mindset.
- Demonstrated professional integrity and strong work ethic.
Qualifications:
- Proficiency in Microsoft Office Suite.
- Experience with ERP/SAP systems.
- Post-secondary education.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Accommodations for applicants with disabilities are available upon request during the recruitment process.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
About HanStone Quartz
HanStone is Canada's Premier Quartz surfaces brand, made by Hyundai L&C Canada in London, Ontario since 2009. We are Ontario's one and only manufacturer of Quartz surfaces. Committed to creating the country’s finest quartz surfaces, HanStone Canada is deeply invested in its pristine quartz manufacturing facility. Known for its superior quality and exceptional design, we're the go-to choice for interior designers and homeowners alike. HanStone is a hard, non-porous, natural quartz surface, making it the ideal choice for kitchen and bathroom countertops.
HanStone Canada supports the local economy and employs over 200 people across the country.