Are you a motivated, results-driven automotive professional with a passion for delivering exceptional customer service? Ken Sargent GMC is looking for an experienced and customer-focused Service Advisor to join our dynamic service team.

As a key member of our dealership, you'll be the bridge between our customers and service technicians, ensuring every guest receives timely, transparent, and professional service from the moment they arrive.

Why Work at Ken Sargent GMC?

• Top Industry Wages – Reach your full earning potential with competitive pay and performance-based incentives
• Comprehensive Benefits Package – Including health, dental, life, and disability coverage
• Relocation Support Available – We help make your move easier
• A Dynamic, Team-Focused Culture – Experience an energetic workplace where your contributions truly matter
• Supportive Management & Career Growth – We’re invested in your success

What You’ll Be Doing:

• Deliver exceptional service by anticipating and exceeding customer expectations
• Answer inbound calls and respond to service inquiries
• Greet customers arriving for service and guide them through the appointment process
• Prepare accurate quotes and work orders for vehicle repairs and maintenance
• Consult with technicians to determine repair needs and communicate clearly with customers
• Provide updates and maintain ongoing communication with clients about repair progress
• Advise customers on OEM and aftermarket parts options, as well as warranty coverage and cost-saving opportunities
• Coordinate with the parts department for availability and future scheduling
• Finalize and review repair orders with clients once service is completed

What We’re Looking For:

• High School Diploma or equivalent
• Experience in customer service or sales in the automotive industry
• Strong mechanical understanding or interest in how vehicles work
• A professional, customer-first attitude with excellent communication skills
• Ability to handle conflict, negotiate effectively, and resolve issues diplomatically
• Organized, detail-oriented, and skilled at managing priorities in a fast-paced environment
• Tech-savvy with strong skills in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with dealership software systems (e.g., PBS, CDK, Reynolds & Reynolds) is a strong asset
• Valid driver’s license with a clean driving record
• A trustworthy, collaborative team player with high integrity

Ready to Accelerate Your Career?

If you’re ready to join a supportive, community-rooted team where your skills are valued and growth is encouraged, apply today to become part of the Ken Sargent GMC family!

We are committed to building a diverse workforce and an inclusive culture. As an equal opportunity employer, we encourage applications from all qualified individuals.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $80,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Service Advisor : 1 year (preferred)

Work Location: In person