Application Support Analyst
About the role
A Taleo client is seeking an Application Support Business Analyst, for a contract position. This role requires the candidate to work in-office, in Saskatoon, Saskatchewan or in Calgary, Alberta.
The Application Support Business Analyst will play a key role in ensuring the ongoing stability, performance, and reliability of converged technology applications that span IT, operational technology (OT), and cloud platforms. This role works closely with cross-functional engineering, IT, and project teams to provide technical support, incident management, and continuous improvement for critical digital transformation initiatives.
Key Responsibilities:
• Provide day-to-day support for IT, OT, and cloud applications used in converged tech projects.
• Monitor application performance, resolve incidents, and escalate issues to relevant technical teams as needed.
• Coordinate with cybersecurity and infrastructure teams to ensure compliance with technology and security policies.
• Investigate and troubleshoot issues related to application integrations between IT, OT, and cloud environments.
• Maintain and update documentation for application support processes, system configurations, and known issues.
• Participate in system upgrades, patching activities, testing, and validation in both IT and OT networks.
• Assist with user training, onboarding, and problem resolution for application end-users.
• Collect requirements for ongoing improvements and collaborate with project and development teams to implement enhancements.
Qualifications:
• University degree or college diploma relevant to business analysis or equivalent education and experience.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• 3+ years’ experience supporting enterprise applications in IT, OT, or cloud-based environments, or as business analyst.
• Strong troubleshooting, analytical, and communication skills.
• Experience with cloud platforms (e.g., AWS, Azure), industrial control systems, and automation preferred.
About Taleo Project Services Inc
Taleo’s Vision Our vision is to be an elite community of passionately skilled project professionals, enriching and energizing client experiences with established confidence and reliability to the business management success of organizations.
Taleo’s Mission We are in the business of delivering expert project solutions and successful business results
Taleo’s Strategy Our strategy is to focus and continually improve our abilities to deliver repeatable, consistent and high quality results to our market.
Application Support Analyst
About the role
A Taleo client is seeking an Application Support Business Analyst, for a contract position. This role requires the candidate to work in-office, in Saskatoon, Saskatchewan or in Calgary, Alberta.
The Application Support Business Analyst will play a key role in ensuring the ongoing stability, performance, and reliability of converged technology applications that span IT, operational technology (OT), and cloud platforms. This role works closely with cross-functional engineering, IT, and project teams to provide technical support, incident management, and continuous improvement for critical digital transformation initiatives.
Key Responsibilities:
• Provide day-to-day support for IT, OT, and cloud applications used in converged tech projects.
• Monitor application performance, resolve incidents, and escalate issues to relevant technical teams as needed.
• Coordinate with cybersecurity and infrastructure teams to ensure compliance with technology and security policies.
• Investigate and troubleshoot issues related to application integrations between IT, OT, and cloud environments.
• Maintain and update documentation for application support processes, system configurations, and known issues.
• Participate in system upgrades, patching activities, testing, and validation in both IT and OT networks.
• Assist with user training, onboarding, and problem resolution for application end-users.
• Collect requirements for ongoing improvements and collaborate with project and development teams to implement enhancements.
Qualifications:
• University degree or college diploma relevant to business analysis or equivalent education and experience.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• 3+ years’ experience supporting enterprise applications in IT, OT, or cloud-based environments, or as business analyst.
• Strong troubleshooting, analytical, and communication skills.
• Experience with cloud platforms (e.g., AWS, Azure), industrial control systems, and automation preferred.
About Taleo Project Services Inc
Taleo’s Vision Our vision is to be an elite community of passionately skilled project professionals, enriching and energizing client experiences with established confidence and reliability to the business management success of organizations.
Taleo’s Mission We are in the business of delivering expert project solutions and successful business results
Taleo’s Strategy Our strategy is to focus and continually improve our abilities to deliver repeatable, consistent and high quality results to our market.