Top Benefits
About the role
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
As the Manager - Business Systems, you will lead a team of skilled Salesforce Admins, providing guidance, mentorship, and support to help them deliver their best work. You'll ensure the team is aligned with key business objectives, track and prioritize deliverables, and create a positive, growth-oriented environment where everyone can thrive. Reporting directly to the Director, you'll play a pivotal role in driving operational success across Salesforce Sales and Service initiatives while empowering your team to achieve their career goals.
This role is perfect for someone who enjoys solving challenges collaboratively, values long-term solutions, and takes a people-first approach to leadership. Together, we'll Go Far Together, fostering trust, innovation, and success for the entire Business Systems team.
About the Team
The Business Systems Team is the driving force behind our Salesforce Sales and Service operations. As a team that supports critical systems and infrastructure, we ensure seamless processes and effective workflows that align with business objectives. By joining this team, you are contributing to building the backbone that powers our organizational growth. We're guided by collaboration, responsibility, and a dedication to taking care of one another—so no challenge is too big, and no effort goes unnoticed.
About the Job
-
Lead, mentor, and guide a team of Salesforce Admins, enabling them to deliver high-quality work.
-
Track, manage, and prioritize team deliverables, ensuring alignment with business goals and deadlines.
-
Facilitate career development conversations with team members, supporting their aspirations and helping them achieve career growth.
-
Ensure the team maintains a healthy work-life balance by monitoring workloads and preventing burnout.
-
Provide regular updates on team progress and project statuses to the Director.
-
Support process optimization and contribute to the team's overall success using your Salesforce expertise.
-
Foster a positive team environment driven by collaboration, transparency, and mutual respect.
About You
Minimum Qualifications
-
8+ years of experience in IT with a proven track record of success.
-
3+ years of experience as a Manager in Business Systems or Business Technology teams.
-
Salesforce Admin certification with hands-on Salesforce expertise.
-
Strong organizational skills with the ability to juggle priorities and keep deliverables on track.
-
Excellent communication skills to foster collaboration and reporting clarity.
Preferred Qualifications
- Salesforce Sales and Service Cloud Consultant experience.
- A deep understanding of Salesforce configurations and best practices.
- Exceptional leadership skills, with a passion for mentoring and developing team members.
About Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
Top Benefits
About the role
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
As the Manager - Business Systems, you will lead a team of skilled Salesforce Admins, providing guidance, mentorship, and support to help them deliver their best work. You'll ensure the team is aligned with key business objectives, track and prioritize deliverables, and create a positive, growth-oriented environment where everyone can thrive. Reporting directly to the Director, you'll play a pivotal role in driving operational success across Salesforce Sales and Service initiatives while empowering your team to achieve their career goals.
This role is perfect for someone who enjoys solving challenges collaboratively, values long-term solutions, and takes a people-first approach to leadership. Together, we'll Go Far Together, fostering trust, innovation, and success for the entire Business Systems team.
About the Team
The Business Systems Team is the driving force behind our Salesforce Sales and Service operations. As a team that supports critical systems and infrastructure, we ensure seamless processes and effective workflows that align with business objectives. By joining this team, you are contributing to building the backbone that powers our organizational growth. We're guided by collaboration, responsibility, and a dedication to taking care of one another—so no challenge is too big, and no effort goes unnoticed.
About the Job
-
Lead, mentor, and guide a team of Salesforce Admins, enabling them to deliver high-quality work.
-
Track, manage, and prioritize team deliverables, ensuring alignment with business goals and deadlines.
-
Facilitate career development conversations with team members, supporting their aspirations and helping them achieve career growth.
-
Ensure the team maintains a healthy work-life balance by monitoring workloads and preventing burnout.
-
Provide regular updates on team progress and project statuses to the Director.
-
Support process optimization and contribute to the team's overall success using your Salesforce expertise.
-
Foster a positive team environment driven by collaboration, transparency, and mutual respect.
About You
Minimum Qualifications
-
8+ years of experience in IT with a proven track record of success.
-
3+ years of experience as a Manager in Business Systems or Business Technology teams.
-
Salesforce Admin certification with hands-on Salesforce expertise.
-
Strong organizational skills with the ability to juggle priorities and keep deliverables on track.
-
Excellent communication skills to foster collaboration and reporting clarity.
Preferred Qualifications
- Salesforce Sales and Service Cloud Consultant experience.
- A deep understanding of Salesforce configurations and best practices.
- Exceptional leadership skills, with a passion for mentoring and developing team members.
About Instacart
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.