General Manager

MTH HOUSE by Basecamp, Canmore

About Basecamp Property Management Ltd

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.

Featuring an indoor-outdoor experience, Everwild Nordic Spa by Basecamp (opening fall 2025) will be a sanctuary of well-being, where everything we do is inspired by nature. Integrating native materials, elements, traditions, and wellness rituals from around the globe, crafting authentic experiences and creating harmony between people and the natural world.

Why Work for Us?

• Be part of Canada’s fastest-growing hospitality brand.
• Enjoy a comprehensive health benefits plan to support your well-being.
• Take advantage of exclusive employee discounts at all Basecamp properties, plus Family & Friends rates.
• Receive competitive wages that reflect your experience and contributions.
• Grow your career with real opportunities for advancement in our expanding company.
• Work in a welcoming and supportive team environment.
• We believe in working hard, having fun, and celebrating our successes together!

Position Overview

We require a full-time General Manager to be responsible for the development and management of a front of house ‘A’ team. This includes recruitment and structured training of the Guest Services Manager, Housekeeping Manager, Spa Manager, Restaurant Chef, Maintenance Manager, Director of Food and Beverage, and Restaurant GM, for smooth running of all amenities. This position is responsible for maintaining exceptionally high standards within an elevated property. The key areas of focus will be working towards the opening of a new Nordic spa in November 2025 along with implementing new food and beverage concepts in multiple outlets.

Salary: Dependent on experience

Shifts: Full-time/Permanent

Key Responsibilities

Human Resources

• Retains quality front-line staff, lead them to be the best team in our area and challenge yourself and team on a regular basis.
• Promotes the Basecamp Brand.
• Work with People & Culture on a wage grid, retention incentives and hiring and terminating.
• Present People and Culture with proper documentation and execution plan for termination of employees.
• Trains, encourages, supports, acknowledges, disciplines, and terminates employees of all departments under supervision.
• Conduct 3-month probationary reviews and annual reviews.
• Ensure awareness of all regarding policies and rules and not only obey them but assists in enforcing them.
• Follow and adhere to all Basecamp policies.
• Ensure staff uniforms are worn at all times.
• Implements and manages the hotel's health and safety plan following meetings with the health and safety committee.

Revenue & Financial

• Ensures that material and labour stay within allocated budgets and targeted revenue.
• Help to create off season events and promote our rooms and services.
• Work closely with Guest Services and Director of Revenue & Sales to ensure rooms are ready to sale and the highest possible revenue is being generated depending on the time of year.
• Audits and reconciles daily labour at the property, this task will be a top priority and will be checked daily by the Vice President of Operations.
• Ensure that monthly financial outlooks for Net Operating Income, Rooms, Food & Beverage, Admin & General and more are on target and accurate.
• Respond to audits to ensure continual improvement is achieved.

Operations

• Oversees the operations functions of the property, as per the organizational chart.
• Works with the Vice President of Operations and Director of Operations to create and maintain Housekeeping and Guest Services policies and procedures.
• Works with management team to respond to disturbances in guest rooms, medical emergencies, guests and including overall safety and security throughout the property.
• Insists upon meticulous cleanliness and orderliness of all the properties.
• Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations, and revenue enhancement by providing motivational leadership.
• Meets weekly with management team (GMs across all properties), plus conducts weekly meetings with on-site managers and / or supervisors.
• Collaborates with the front desk to ensure pre-arrival requirements are met in preparation for check-in.
• Updates the Maintenance Manager daily on any repairs or deficiencies to rooms and properties.
• Proactive approach on guest comments/issues, ensuring these are handle in a timely and professional manner meeting or exceeding guest expectations.
• Schedules and tracks annual and semi-annual deep cleanings.
• Schedule and tracks pest eradication activities.
• Work in tandem with Managers and Supervisors to ensure optimum coverage over a seven-day week.
• Works closely with the Maintenance Manager with regards to quarterly and yearly maintenance as required.
• Place all orders for goods related to the operation of the property.
• Leads by example and supervises daily operations of the front-line employees; assists with cleaning rooms, moving of linens to and from rooms, ensuring that rooms are ready for 4pm check-in, food and beverage service, and spa service both inside and outside.
• Maintain par stock of guest supplies, cleaning supplies, linens and uniforms.
• Monitors staff lock codes throughout the properties.
• Inspects and documents repairs and cleanliness of the property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
• Make suggestions to the Director of Operations concerning improvements which would lead to make more satisfied customers and/ore increase volume of business or profit.
• Establish the hotel’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep on a periodic basis.
• Ensure group arrivals are efficiently taken care of, and update the Sales Manager on any issues.
• Ensure effective procedures are in place with payments, email and text correspondence, releasing of damage deposits and batch closes.
• Oversees food and beverage offerings balancing the ideas of quality, local, unique, and elevated service with strong financial performance.
• Oversees the Nordic spa including guest services, rituals, treatments, food and beverage offerings with an eye to ensuring high levels of service and a focus on the elements: earth, water, air, fire, and ether.
• Leads by example and is willing to get hands-on including food and beverage service, guest services, performing housekeeping duties, helping maintenance with laborious tasks, and any job any of our valued colleagues work on a daily basis.
• Observes all roles and guests multiple times daily by being present in various departments and assists and leads in the moment.
• New Business Development
• Be an ambassador for Basecamp and look for any new business opportunities which may lead to increased revenue and / or guest satisfaction.
• Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry.
• Become an ambassador for Basecamp in the local community, creating positive relationships with other businesses in the region.

Requirements

• Be familiar with the operation and programming of various property management systems.
• Working knowledge of Microsoft Windows – Outlook, Excel, Word.
• A solid understanding of pricing, budgets and cost controls.
• Food and beverage experience within a hotel environment with multiple outlets preferred
• Spa experience within a hotel preferred
• Valid Driver’s License with clean abstract for three years minimum.
• First Aid Certification (will be training).

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.