Work From Home – Customer Service Representative, Events
Top Benefits
About the role
Overview:
Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.
Are you a fan of music, sports and festivals of all kinds? Join our team of Customer Service Representatives, Events, and help us provide unforgettable experiences to culture and sports fans by meeting their needs with courtesy, efficiency and passion. This position offers the possibility of working remotely.
What we have to offer:
- Hourly wage of $18.50, including a $1 bilingual bonus;
- Hourly bonus for weekend work;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance;
- Fully paid training at our Laval office;
- A full training day at the Bell Center!
- An excellent post-training support plan during your in-office work phase at the Laval site;
- After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met;
Responsibilities:
- Respond in a timely manner to phone and email inquiries, with courtesy and empathy.
- Assist clients with their plan and ticket needs: purchasing, accessing, transferring, cancelling, upgrading, etc.
- Provide information about events on demand: location, parking, catering, accessibility, etc.
Qualifications:
- Fluently bilingual (English and French): you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 50% of your calls in English.
- Knowledge of Spanish is an asset.
- Eligibility criteria:
- Available to work in the following time slots:
- Monday to Friday, 10:00 am to 5:00 pm;
- On occasion, weekends from 12:00 pm to 8:00 pm;
- Flexibility is appreciated as needs can vary according to the events calendar;
- Capacity to work from the NQX Laval center when necessary;
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- Available to work in the following time slots:
- A keen interest in cultural and sporting events and an ability to communicate your passion;
- You must be friendly, customer-oriented and committed to quality standards;
- Experience in an in-person or telephone ticketing service is an asset;
- You must be comfortable with smartphones and computers so you can assist customers.
Training start date: June 25****th
At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way**!**
#UP
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/
Work From Home – Customer Service Representative, Events
Top Benefits
About the role
Overview:
Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.
Are you a fan of music, sports and festivals of all kinds? Join our team of Customer Service Representatives, Events, and help us provide unforgettable experiences to culture and sports fans by meeting their needs with courtesy, efficiency and passion. This position offers the possibility of working remotely.
What we have to offer:
- Hourly wage of $18.50, including a $1 bilingual bonus;
- Hourly bonus for weekend work;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance;
- Fully paid training at our Laval office;
- A full training day at the Bell Center!
- An excellent post-training support plan during your in-office work phase at the Laval site;
- After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met;
Responsibilities:
- Respond in a timely manner to phone and email inquiries, with courtesy and empathy.
- Assist clients with their plan and ticket needs: purchasing, accessing, transferring, cancelling, upgrading, etc.
- Provide information about events on demand: location, parking, catering, accessibility, etc.
Qualifications:
- Fluently bilingual (English and French): you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 50% of your calls in English.
- Knowledge of Spanish is an asset.
- Eligibility criteria:
- Available to work in the following time slots:
- Monday to Friday, 10:00 am to 5:00 pm;
- On occasion, weekends from 12:00 pm to 8:00 pm;
- Flexibility is appreciated as needs can vary according to the events calendar;
- Capacity to work from the NQX Laval center when necessary;
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- Available to work in the following time slots:
- A keen interest in cultural and sporting events and an ability to communicate your passion;
- You must be friendly, customer-oriented and committed to quality standards;
- Experience in an in-person or telephone ticketing service is an asset;
- You must be comfortable with smartphones and computers so you can assist customers.
Training start date: June 25****th
At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.
Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way**!**
#UP
About Nordia
Nordia is the largest customer experience (CX) provider in Canada. Over the past 25 years, we’ve built our reputation on delivering exceptional customer experience for some of Canada’s largest and most iconic brands. Today, Nordia has an international base of about 10,000 employees across Canada and in emerging tech hubs. Leveraging the most advanced digital tools and technology, Nordia handles over 20 million customer interactions per year, across more than 120 different call types.
What sets us apart?
We bring people and brands closer together. We always live up to our values, and are driven by our genuine interest in creating meaningful connections. We show up with authenticity to create powerful and trusting experiences so that everyone feels seen, valued, and heard. We always do the right thing, for our partners, our people, and our communities. Our energy fuels new ideas, and we always find better ways to build bridges between ideas, actions, and people.
Together, we elevate customer experience (CX), connection after connection.
Want to know more about how we can elevate your brand by powering your customer experience (CX) while lowering your costs?
Our unique approach comes down to combining people and technology the right way. We are focused on building the right culture and the right team for the brands we serve, while integrating technology and optimizing processes for better brand experience, lower cost, and improved loyalty.
Visit https://www.en.nordia.ca/