Must haves:

Experience with UX design principles, techniques, methodologies

improvement in integrated service delivery solutions, business processes, and methods

Responsibilities:

• Lead and coordinate concurrent service/ UX design project to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods.
• Act as the primary UX design consultant within multidisciplinary project teams, defining the project approach and leading key UX design activities.
• Plan and execute user research to understand user expectations, behaviors and needs to inform design decisions.
• Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery.
• Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement.
• Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions.
• Lead the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the UX design function and outcomes.
• Research and analyze the integrated service requirements of government, partner ministries, and customers, taking into account a user-centered perspective.
• Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes, methods, practices, and associated tools is current and complete.
• Participate in business planning activities, and coordinate service design engagement processes.
• Provide service design expertise to service leads, managers, clients, and users, including making presentations and recommendations to relevant senior executive
• Participate in project and advisory committees to provide UX design advice and expertise, reports, and recommendations, and to coordinate testing, implementation, and post-implementation review planning.
• Research trends, developments, and best practices in UX design to ensure project reflect optimal processes, practices, methods, tools, and performance indicators.
• Lead, develop, and participate in knowledge-sharing initiatives to raise awareness and acceptance of service improvements, benefits, and understanding of potential risks incurred by inconsistencies.

Knowledge and Skills:

• Strategic and operational planning.

• UX design principles, techniques, methodologies.

• Familiarity with the product operating model for organizations seeking technology-powered solutions that delight customers and also work for the business.

• Familiarity with the concept of a product trio (design lead, tech lead and product lead) leading the team in discovery, strategy and delivery activities.

• Strong facilitation skills to lead design discussions and negotiations, present recommendations and advice to stakeholders on design and strategy.

• Content strategy, inclusive writing, and user-centered design.

• Communicating complex information clearly.

• Government policies, standards, and legislation relating to digital service delivery.

• Journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research, and content testing.

• English language and accessibility standards

• Political acuity, collaboration, and relationship management.

• Agile product development tools and techniques.

• Analyzing analytics, feedback, and user research findings.

Technical Skills

• Experience with UX design principles, techniques, methodologies.
• improvement in integrated service delivery solutions, business processes, and methods.
• Sample portfolio of project for mobile and web.
• Experience with wireframing tools like Axure, Sketch, Adobe photoshop, Wireframe
• Create original graphic designs (e.g. images, sketches and tables)
• Experience in quickly adapting designs based on user feedback
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Illustrating design ideas using storyboards, process flows, journey mapping, sitemaps and other design artifacts
• Proven experience in leading and executing user research (qualitative and quantitative) with design thinking methodologies and user testing best practices
• Ability to lead UX design discovery sessions with business stakeholders to define personas, goals, user journeys, and pain points
• Experience with supporting Accessibility standards (WCAG 2.0) / AODA
• Proven experience using a variety of methodologies for software development lifecycle (e.g., Agile, waterfall, etc.)
• Experience with team collaboration tools such as Azure DevOps, Jira

Other Skills

• Familiarity with the product operating model for organizations seeking technology-powered solutions that delight customers and also work for the business.
• Familiarity with the concept of a product trio (design lead, tech lead and product lead) leading the team in discovery, strategy and delivery activities.
• Experience working closely with a product manager to deliver digital products and services
• Communicating complex information clearly.
• Strong facilitation skills to lead design discussions and negotiations, present recommendations and advice to stakeholders on design and strategy.