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Client Success Manager - Bilingual

Autocorp.ai11 days ago
Ottawa, Ontario
Senior Level
full_time

Top Benefits

Remote position

About the role

This is a remote position.

Join the team reinventing automotive finance across Canada. At Autocorp.ai, we’re not just building software we’re transforming how humans buy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners like Equifax and Canadian Black Book .

We’re growing fast and looking for a bilingual Client Success Manager who’s hungry to grow with us.

This isn’t just a job. It’s a launchpad.

You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot. What You’ll Own

  • Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication.
  • Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners.
  • Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down.
  • Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI.
  • Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
  • Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
  • Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.

Requirements Bilingual Skills – You speak both English and French fluently, making it easy to connect with a wide range of clients.

1–3+ Years of Experience – You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.

Automotive Industry Know-How – Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.

SaaS Savvy – You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.

Proven Portfolio Management – You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).

About Autocorp.ai

Financial Services

At Autocorp.ai, we are pioneering the future of the mobility industry by integrating cutting-edge fintech with the latest in E-commerce technology, ID Verification, Lender Intentions and Fraud Prevention solutions. Our mission is to transform the automotive market landscape, offering both consumers and dealerships a seamless, secure, and superior buying and selling journey. By leveraging our deep industry insights and technological expertise, we provide a comprehensive suite of Virtual Retailing Tools & Software designed to streamline the car shopping and buying process.

By integrating cutting-edge online financing options, including real time credit data with seamless lender integrations, we ensure a smooth, secure, and efficient digital experience for all users. Our comprehensive suite of services not only enhances operational efficiency for dealers but also revolutionizes the customer journey, making every transaction as transparent and user-friendly as possible.

In an era where digital transformation is key, Autocorp.ai stands out by providing a holistic approach to virtual retailing in the automotive sector. Our solutions are crafted to meet the dual needs of fraud prevention and efficient eCommerce transactions, thereby setting new standards in the industry. With a keen focus on integrating real time credit paired with lenders into the digital experience, we facilitate a seamless connection between financing options and consumer needs, ensuring every interaction is optimized for satisfaction and security. This unique blend of technology and service excellence positions Autocorp.ai as a leader in the future of automotive fintech, driving forward with innovation, integrity, and an unwavering commitment to revolutionizing the way the world shops for and purchases vehicles.