Victoria Park Medispa
is Canada’s leading medispa brand, offering advanced aesthetic services at 24 locations across the country. Led by a team of renowned plastic surgeons, dermatologists, and medical specialists, we are committed to delivering the latest technology, treatments, and products in a serene, state-of-the-art, and safe environment.
We are proud to have been recognized for the third consecutive year as Canada’s Best Medispa, and as a Consumers’ Choice Award winner by the Canadian Spa & Wellness Awards.

We are seeking a high-performing, strategic, and people-driven Regional Manager to oversee, coach, lead and support our General Managers across multiple clinics in the province of Ontario.

Reporting directly to the Vice President of Strategic Growth and Commercial Operations, this is a critical leadership role focused on driving operational excellence, strong team performance, and consistent growth across your region.

This role is ideal for a dynamic leader who thrives in fast-paced environments, excels at coaching teams, and is passionate about delivering exceptional customer experiences.

Key Responsibilities

Leadership & Team Management

• Lead and coach General Managers to ensure effective day-to-day clinic operations.

• Mentor and develop talent through hands-on support, ongoing feedback, and performance evaluations.

• Foster a high-performance culture grounded in accountability, continuous improvement, and collaboration.

• Ongoing strategic oversight and mentoring of dynamic business review and analysis

• Participate and lead ad-hoc head office projects and initiatives

Operational Excellence

• Ensure alignment with company standards, SOPs, and KPIs across all clinics.

• Partner with General Managers to analyze business reports, implement operational enhancements, and optimize processes.

• Act as the liaise for insights, challenges, and market dynamics between clinics and head office stakeholders

• Identify and mitigate risks, while capitalizing on opportunities for efficiency and service improvement.

• Ensure compliance with all regulatory, safety, and internal policies.

Financial Performance

• Collaborate with General Managers to set and achieve revenue, profitability, and cost-control goals.

• Monitor and manage regional P&L statements.

• Coaches GMs and proposes strong business cases for innovation, staffing or clinic needs inclusive of ROI

• Proactively identify opportunities to increase revenue, reduce expenses, and improve overall profitability.

• Support and guide clinics through operational and market changes in collaboration with corporate departments.

Customer Experience & Service Quality

• Ensure every clinic delivers an exceptional and consistent client experience.

• Address escalated client concerns in partnership with General Managers.

• Analyze client feedback and drive service improvement initiatives.

Strategic Planning & Execution

• Translate corporate strategies into actionable regional plans.

• Lead the successful rollout of new services, technologies, and initiatives.

• Identify growth opportunities within the region, including market expansion and customer acquisition strategies.

Talent Development & Employee Engagement

• Collaborate with General Managers and HR to attract, develop, and retain top talent.

• Coaches, and develops direct reports to support company vision & growth ambition as well as develop talent in line with development plans and aspirations.

• Support the implementation of training programs to maintain
  high standards of service and employee performance.

• Promote a positive, inclusive, and engaging work environment that supports professional development.

• Partner with HR on performance management, conflict resolution, and employee relations matters.

Qualifications

Education**:**

• Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).

Experience**:**

• Minimum 6 years of progressive leadership experience in a multi-location, service-based environment.

• Proven track record of coaching and leading high-performing teams.

• Strong experience managing P&L, budgeting, and driving operational KPIs.

• Background in aesthetics, retail, healthcare, or hospitality is a strong asset.

• Experience with clinic expansions or buildouts is a plus.

Skills & Competencies**:**

• Exceptional leadership, communication, and interpersonal skills.

• Strong business acumen and financial literacy.

• Strategic thinker with a hands-on, execution-focused approach.

• Proven ability to manage multiple priorities in a dynamic environment.

• Bilingualism (French and English) is an asset.

Travel Requirement: 75%+ travel to clinics; occasional travel to Montreal Head Office

What We Offer:

• Employee Discounts: Exclusive discounts on medispa services and skincare
  products.

• Health & Wellness: Comprehensive group insurance including health, dental, and vision coverage.

• Professional Development: Ongoing training, development opportunities, and access to our corporate Kindle account.

• Learning Matching Fund: Annual matching funds for self-improvement and personal development courses.

At Victoria Park, we believe in fostering a workplace that reflects the diversity of the communities we serve. We are an equal opportunity employer and are committed to building an inclusive environment for all employees.
We appreciate your interest in joining our team.

Only qualified candidates selected for an interview will be contacted.