Customer Service Specialist
Top Benefits
About the role
About Us
AWOT Global Canada is a dynamic and rapidly growing company within the global AWOT network, a leader in logistics, freight forwarding, and integrated supply chain solutions. With our strong international presence and commitment to customer excellence, we are looking for passionate and professional team members who thrive in a fast-paced, customer-driven environment.
Position Summary
We are seeking an experienced Customer Service Representative to join our team. This position plays a key role in supporting our clients by ensuring efficient and professional handling of their logistics and freight forwarding needs. The ideal candidate has industry experience, is solution-oriented, detail-focused, and thrives in a team environment.
Key Responsibilities
- Act as the primary point of contact for customers, providing timely and accurate responses to inquiries regarding shipments, schedules, documentation, and service issues.
- Coordinate with internal departments (operations, sales, billing) and external stakeholders (carriers, customs brokers, overseas agents) to ensure smooth handling of shipments.
- Proactively manage exceptions and resolve customer issues efficiently and professionally.
- Prepare and verify shipping documentation, including bills of lading, invoices, and customs paperwork.
- Maintain and update customer records and shipment status in company systems.
- Monitor shipment progress and keep clients informed with timely updates.
- Assist in onboarding new clients and ensure a high level of customer satisfaction.
- Support continuous improvement initiatives to enhance the customer experience.
Qualifications
- Minimum 2–3 years of customer service experience in logistics, freight forwarding, or a related field.
- Strong understanding of international shipping (air/ocean), documentation, and customs procedures is an asset.
- Excellent communication skills (written and verbal) in English; other languages (e.g., Mandarin, French) are a plus.
- Proficient in Microsoft Office Suite and logistics software.
- Strong organizational skills with the ability to manage multiple tasks under tight deadlines.
- A team player with a strong customer focus and problem-solving attitude.
Why Join AWOT Global Canada?
- Be part of a global network with opportunities for career growth.
- Work in a collaborative and professional team environment.
- Competitive compensation and benefits package.
- Opportunity to contribute to a growing Canadian operation with global reach.
To Apply:
- Please send your resume and a brief cover letter outlining your relevant experience to awotyyz_hr@awotglobal.com .
About AWOT GROUP CORPORATION
About AWOT Registered in city of Guangzhou, Guangdong province, China, AWOT is a fully licensed NVOCC and international freight forwarder. We offer comprehensive logistics service solutions to customers and their supply chain partners locally and globally. AWOT operates own offices in countries including China, USA,Canada, Hong Kong, Singapore, Taiwan, Thailand and Vietnam.
Mission Statement Our goal is to quietly become a top leading logistics service company and a clear choice of business partner of our customers.
Customer Service Specialist
Top Benefits
About the role
About Us
AWOT Global Canada is a dynamic and rapidly growing company within the global AWOT network, a leader in logistics, freight forwarding, and integrated supply chain solutions. With our strong international presence and commitment to customer excellence, we are looking for passionate and professional team members who thrive in a fast-paced, customer-driven environment.
Position Summary
We are seeking an experienced Customer Service Representative to join our team. This position plays a key role in supporting our clients by ensuring efficient and professional handling of their logistics and freight forwarding needs. The ideal candidate has industry experience, is solution-oriented, detail-focused, and thrives in a team environment.
Key Responsibilities
- Act as the primary point of contact for customers, providing timely and accurate responses to inquiries regarding shipments, schedules, documentation, and service issues.
- Coordinate with internal departments (operations, sales, billing) and external stakeholders (carriers, customs brokers, overseas agents) to ensure smooth handling of shipments.
- Proactively manage exceptions and resolve customer issues efficiently and professionally.
- Prepare and verify shipping documentation, including bills of lading, invoices, and customs paperwork.
- Maintain and update customer records and shipment status in company systems.
- Monitor shipment progress and keep clients informed with timely updates.
- Assist in onboarding new clients and ensure a high level of customer satisfaction.
- Support continuous improvement initiatives to enhance the customer experience.
Qualifications
- Minimum 2–3 years of customer service experience in logistics, freight forwarding, or a related field.
- Strong understanding of international shipping (air/ocean), documentation, and customs procedures is an asset.
- Excellent communication skills (written and verbal) in English; other languages (e.g., Mandarin, French) are a plus.
- Proficient in Microsoft Office Suite and logistics software.
- Strong organizational skills with the ability to manage multiple tasks under tight deadlines.
- A team player with a strong customer focus and problem-solving attitude.
Why Join AWOT Global Canada?
- Be part of a global network with opportunities for career growth.
- Work in a collaborative and professional team environment.
- Competitive compensation and benefits package.
- Opportunity to contribute to a growing Canadian operation with global reach.
To Apply:
- Please send your resume and a brief cover letter outlining your relevant experience to awotyyz_hr@awotglobal.com .
About AWOT GROUP CORPORATION
About AWOT Registered in city of Guangzhou, Guangdong province, China, AWOT is a fully licensed NVOCC and international freight forwarder. We offer comprehensive logistics service solutions to customers and their supply chain partners locally and globally. AWOT operates own offices in countries including China, USA,Canada, Hong Kong, Singapore, Taiwan, Thailand and Vietnam.
Mission Statement Our goal is to quietly become a top leading logistics service company and a clear choice of business partner of our customers.