Communications Agent
About the role
Company West Edmonton Mall
Department
Security
Closing Date
Aug 08, 2025
The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.
Primary Responsibilities
- Receiving calls for service and complaints from the public and/or facility staff.
- Monitoring all existing alarm systems.
- Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.
- Creating reports, complete check sheet logs and file paperwork as required.
- Maintaining current files and inventory of communication center office supplies.
- Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
- Other duties as required.
Desired Qualifications
- Must possess initiative and the ability to work well independently.
- Must have a working knowledge of computers and office-based software programs.
- Must be 18 years of age.
- Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
- Must be of good character and be one who acts in a lawful and ethical manner.
- Must work as part of a team.
- Previous communication center experience is an asset.
- Education and/or training in communication and related fields.
Terms Of Employment
- Must require availability of 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays.
- Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.
Apply
About West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
West Edmonton Mall
Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged.
Fantasyland Hotel
Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate.
In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.
Communications Agent
About the role
Company West Edmonton Mall
Department
Security
Closing Date
Aug 08, 2025
The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.
Primary Responsibilities
- Receiving calls for service and complaints from the public and/or facility staff.
- Monitoring all existing alarm systems.
- Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.
- Creating reports, complete check sheet logs and file paperwork as required.
- Maintaining current files and inventory of communication center office supplies.
- Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
- Other duties as required.
Desired Qualifications
- Must possess initiative and the ability to work well independently.
- Must have a working knowledge of computers and office-based software programs.
- Must be 18 years of age.
- Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
- Must be of good character and be one who acts in a lawful and ethical manner.
- Must work as part of a team.
- Previous communication center experience is an asset.
- Education and/or training in communication and related fields.
Terms Of Employment
- Must require availability of 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays.
- Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.
Apply
About West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
West Edmonton Mall
Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged.
Fantasyland Hotel
Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate.
In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.